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Customer Support Advocate

2 months ago


New York, New York, United States Behavioral Health Services North Full time

Position Overview:

The Client Relations Coordinator plays a crucial role in enhancing the experience of our clients at Behavioral Health Services North. This position is designed for individuals who are passionate about providing exceptional service and support to both clients and service providers.

About Us:

Behavioral Health Services North is dedicated to improving the lives of individuals and families through comprehensive behavioral health services. We are committed to fostering a supportive community environment and are looking for a dedicated individual to join our Client Relations team.

Key Responsibilities:

  • Greet clients and visitors with professionalism, whether in person or over the phone, ensuring a welcoming atmosphere.
  • Manage and coordinate client appointments, making adjustments as necessary to accommodate their needs.
  • Utilize strong listening skills to address client inquiries effectively, documenting all interactions promptly.
  • Ensure the safety and security of the facility by adhering to established protocols and managing visitor access.
  • Assist clients in updating their financial information during each visit.
  • Conduct intake interviews and complete necessary documentation in compliance with relevant regulations.

Qualifications:

  • A high school diploma or equivalent is required.
  • At least one year of relevant experience is preferred.
  • Proficiency in Microsoft Office 365 and Teams, along with a basic understanding of Excel.
  • Excellent organizational and communication skills are essential.
  • Ability to manage multiple tasks while maintaining attention to detail.
  • A valid driver's license is required for local travel.
  • Flexibility in scheduling to meet the needs of our clients and programs.

Why Join Us?

At Behavioral Health Services North, we value our employees and offer a comprehensive benefits package, including:

  • Paid time off and holidays
  • Generous benefits options
  • Retirement savings plans with employer contributions
  • Opportunities for career advancement

We look forward to welcoming a new member to our team who shares our commitment to providing outstanding client care.

Equal Opportunity Employer: Behavioral Health Services North is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, gender, age, national origin, disability, marital or military status.