Customer Service Representative

4 weeks ago


San Francisco, California, United States Charline Espinoza - State Farm Agent Full time
Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Charline Espinoza - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive experience for our clients.

Responsibilities:

Answer customer inquiries and provide policy information
Assist clients with policy changes and updates
Process insurance claims and follow up with clients
Maintain accurate records of customer interactions
Assist customers in their claims journey
Onboard new customers
Review policies and schedule appointments
Provide excellent customer service

Qualifications:

Strong communication and interpersonal skills
Strong knowledge of ECRM and NECHO
Active insurance license
Strong organization and implementation of BOD
Strong understanding of navigating Underwriting
Detail-oriented and able to multitask
Previous customer service experience preferred
Strong knowledge of State Farm insurance products

What We Offer:

Competitive salary of $22.00 per hour
Flexible schedule
Opportunity for internal growth and development
Collaborative and dynamic work environment
State-of-the-art technology to achieve outstanding results

About Our Agency:

We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

How to Apply:

Apply now and let us put you on the path to success. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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