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Customer Service Retail Specialist

2 months ago

Pacific Beach, Washington, United States Seabrook Hospitality Full time
Job Overview

Position Summary:
Seabrook Hospitality is in search of an enthusiastic and customer-oriented individual to fill the role of a full-time Retail Agent. In this position, you will be instrumental in providing outstanding service to our clientele while contributing to the overall performance of our retail outlet. Become a vital part of the Seabrook Hospitality family and thrive in a vibrant retail atmosphere where your enthusiasm for fashion and commitment to customer satisfaction are recognized and appreciated.


Key Responsibilities:

  • Deliver courteous, knowledgeable, and attentive service to all customers, assisting them with product inquiries, sizing, styling advice, and purchases.
  • Achieve and surpass sales targets by effectively communicating product features and benefits, upselling additional items, and enhancing customer satisfaction.
  • Process transactions accurately and efficiently using point-of-sale (POS) systems, ensuring secure handling of cash, credit, and other payment methods.
  • Assist in maintaining a clean, organized, and visually appealing retail environment, including restocking merchandise, arranging displays, and ensuring product availability.
  • Stay updated on current trends, product offerings, and promotions to provide accurate information and recommendations to customers.
  • Collaborate with team members to meet store objectives, including participating in meetings, training sessions, and special projects as required.
  • Adhere to company policies and procedures regarding store operations, safety guidelines, and inventory management to ensure compliance and minimize shrinkage.
  • Assist with receiving, unpacking, and organizing merchandise shipments, conducting regular inventory counts, and identifying discrepancies to maintain accurate stock levels.
  • Address customer inquiries, concerns, and complaints promptly and professionally, escalating complex issues to management as needed to ensure swift resolution and customer satisfaction.
  • Perform other duties as assigned.

Skills and Qualifications:

  • Exceptional customer service and communication skills.
  • Strong problem-solving abilities, with a solution-oriented approach to guest issues.
  • Excellent organizational and time-management skills.

Requirements:

  • Education: High School Diploma or equivalent work and educational experience.
  • Previous experience in customer service or retail is required.
  • Availability to work shifts as needed, including evenings, weekends, and holidays, to accommodate fluctuating business needs.
  • All candidates must pass a background check prior to employment.

Physical Requirements:

  • Ability to lift, carry, push, pull, or move objects up to 25 pounds frequently and up to 50 pounds occasionally.
  • Frequent bending, kneeling, and reaching.
  • Ability to stand and walk moderate distances for the entire shift.

Compensation:

Hourly Rate: $17 per hour
Employment Status: Full Time

Benefits Offered:

  • Medical, Dental, and Vision Insurance for all full-time team members
  • 401(k) plan
  • Basic Life Insurance – 100% Company Paid
  • Voluntary Life, Critical Illness, and Accident Insurance
  • Paid Time Off:
    • 10 days (80 hours) earned with up to 2 years of service.
    • 15 days (120 hours) earned upon completing 2-4 years of service.
    • 20 days (160 hours) earned upon completing 5-8 years of service.
    • 25 days (200 hours) earned upon completing 9+ years of service.
  • Employee Assistance Program
  • Teladoc Virtual Services
  • Tuition Reimbursement
  • Discounts and Rental Credits

Seabrook is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We encourage candidates of all backgrounds to apply.