IT Support Specialist

6 days ago


Downers Grove, Illinois, United States Sentinel Technologies Full time

Sentinel Technologies seeks an experienced Helpdesk Agent to join our dynamic team of IT professionals. As a Helpdesk Agent, you will be responsible for independently resolving issues via ServiceNow, ensuring timely and effective resolutions. You will provide customer service and technical support, troubleshooting hardware and software problems.

The ideal candidate has experience with Microsoft Office and Office 365, Windows 7/10, and Active Directory. Sentinel conducts regular performance evaluations during the onboarding period at 30 days, 60 days, and 80 days to ensure success in meeting goals and expectations.

This role can work remotely but requires occasional support at our Downers Grove, IL location. The position is a 2nd shift position working Monday through Friday, 4:00PM CST to 12:00AM CST.



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