Customer Service Representative
1 day ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Global Free Classified Ads. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, or chat
- Provide accurate and timely information to customers regarding our services and policies
- Utilize our knowledge base and standard technology to respond to inquiries and perform job duties
- Process customer requests and notate accounts accordingly
- Escalate complex issues to senior team members as needed
- Support our contact center expectations and adhere to departmental and corporate policies and procedures
Requirements:
- High School diploma or equivalent required
- Minimum six (6) months customer service or administrative experience required
- Fluent English language skills, both written and verbal
- PC skills, including MS Office applications, required
- Ability to type a minimum of 23 WPM
Additional Requirements:
- Must reside in the U.S. and be a U.S. citizen
- Must be able to pass a criminal background check
- Must not be delinquent or in default on any federal student loans
- May be required to work scheduled holidays, overtime, and weekends
- Must have high-speed internet (minimum of 20 mbps) and be able to connect an ethernet cable directly to the router
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
Language: English (en-US)
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