Operations Specialist Lead

1 month ago


Brooklyn, New York, United States Ultimate Care NY Full time

Operations Specialist Job Summary

Ultimate Care NY seeks an organized and proactive Operations Specialist to contribute to the organization's growth and success.

The Operations Specialist will play a vital role in enhancing operational efficiency, investigating processes, policies, and procedures, and providing solutions-focused support to operational, technology, and support team issues.

About the Role

  • Lead and organize various projects within different areas of our home care operations, technology, and support teams.
  • Provide thorough analysis of findings and actionable recommendations based on project outcomes.
  • Presentation of project results and recommendations to senior leadership, both formally and informally.
  • Streamline operational processes to enhance efficiency and effectiveness.
  • Influence and contribute to the development of operational policies to improve service delivery.

Requirements

  • 3+ years leading high-performing teams in call center settings.
  • Demonstrated ability to work cross-functionally between departments, remove silos, delegate work, and motivate individuals.
  • A strong understanding of successful and scalable call center operations processes and procedures.
  • Demonstrated curiosity and willingness to learn about our operations processes, policies, and issues.
  • Highly organized with a strong attention to detail.
  • Exceptional professional written communication skills.
  • Experience in managing multiple projects simultaneously with strong organizational and project management skills.

About Us

At Ultimate Care NY, our mission is to provide and restore client dignity and independence in their homes through individualized care plans, reducing caregiver role and stress on family members while avoiding nursing homes and assisted living facilities.



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