Customer Experience Manager
5 days ago
Western Governors University is a leader in online education, dedicated to expanding access to higher education through competency-based degree programs. If you're passionate about delivering exceptional customer experiences and committed to working hard to make a difference, consider joining our team as a Workforce and Quality Analyst.
This role plays a crucial part in helping students achieve their academic goals by ensuring that our contact center operations run smoothly and efficiently. As a Workforce and Quality Analyst, you will be responsible for coordinating staffing allocation, monitoring multiple traffic channels, and administering volume contingency action plans to maintain quality service levels.
The salary range for this position is estimated to be between $45,300.00 and $67,900.00 per annum, depending on skills, experience, and qualifications. The university offers a comprehensive benefits package, including medical, dental, vision, telehealth, mental healthcare, health savings account, flexible spending account, basic and voluntary life insurance, disability coverage, accident, critical illness, and hospital indemnity supplemental coverages, legal and identity theft coverage, retirement savings plan, wellbeing program, discounted WGU tuition, and flexible paid time off.
To succeed in this role, you will need to possess strong organizational skills, problem-solving abilities, and effective communication skills. You should be able to work independently with minimal supervision and collaborate with colleagues to achieve common goals. A bachelor's degree in a related area or equivalent experience is required, along with two years of experience in contact center auditing, evaluating, and developing scorecards, leading and tracking calibration activities.
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Customer Experience Manager
2 weeks ago
Salt Lake, Utah, United States Marco's Pizza - MPUT Full timeJob SummaryWe are seeking a highly motivated Customer Experience Manager to join our team at Marco's Pizza - MPUT. As a Customer Experience Manager, you will be responsible for leading and managing store teams to ensure that we deliver exceptional customer service and maintain high-quality food products.Key Responsibilities:Customer Service: Ensure that all...
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Customer Experience Manager
24 hours ago
Salt Lake, Utah, United States Empire Hotels Full timeWe are looking for a dedicated Customer Experience Manager to lead our team in delivering exceptional service to our guests. As a key member of our operations team, you will be responsible for maintaining relationships with hotel partners, coordinating logistics, and ensuring timely communication.Requirements:High school diploma or equivalent.2+ years of...
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Customer Experience Manager
4 weeks ago
Salt Lake, Utah, United States Flagstar Bank, N.A. Full timeJob OverviewFlagstar Bank, N.A. is seeking a seasoned Customer Experience Manager to lead our Enterprise Complaint Management program.
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Customer Experience Director
3 weeks ago
Salt Lake, Utah, United States Sprouts Farmers Market Full timeAt Sprouts Farmers Market, we are seeking a highly skilled Customer Experience Director to join our team. This role is responsible for driving overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced environment.About the RoleThis position will lead front-end operations and oversee the entire...
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Customer Experience Specialist
4 weeks ago
Salt Lake, Utah, United States Orbit Irrigation Full timeWe are Changing the Way the World Waters through Conservation and Sustainability by developing and manufacturing innovative irrigation products at Orbit Irrigation, located in North Salt Lake, UT. As a full-time Account Coordinator, you will play a crucial role in ensuring that our customers receive exceptional service and support.Job DescriptionThe Account...
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Customer Experience Specialist
7 hours ago
Salt Lake, Utah, United States Holiday Inn Express & Suites, SLC Airport Full timeFront Desk Associate Job DescriptionWe are seeking a Front Desk Associate to join our team at Holiday Inn Express & Suites, SLC Airport. This is a fantastic opportunity to work in a fast-paced environment and develop your skills in customer service, communication, and problem-solving.Main Tasks:To provide exceptional customer service, responding to guest...
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Salt Lake, Utah, United States Raisin Full timeAt Raisin, we are seeking an experienced Senior Operations Manager to oversee the efficiency and quality of our customer service team. This pivotal role will involve ensuring the accuracy and timeliness of our QA function, managing employee training, and leading process improvements.The ideal candidate will possess strong intellectual acumen, a proven track...
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Customer Experience Host
2 weeks ago
Salt Lake, Utah, United States FACE FOUNDRI Full timeJob SummaryWe are seeking an experienced and enthusiastic Front Bar Receptionist to join our team at FACE FOUNDRI. As a key member of our front-of-house team, you will be responsible for creating a welcoming experience for every client and ensuring seamless communication between guests and our salon team.Main Responsibilities:Provide top-notch customer...
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Customer Experience Associate
2 weeks ago
Salt Lake, Utah, United States Domino's Pizza LLC Full timeAre you passionate about delivering outstanding customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we'd love to hear from you! As a Front of House Representative at Domino's, you'll play a critical role in shaping the customer experience and driving business growth. With an estimated salary range of...
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Customer Experience Specialist
1 day ago
Salt Lake, Utah, United States Planet Fitness - Fitton Clubs Full timeCustomer Service Role: Join our team as a Customer Experience Specialist at Planet Fitness - Fitton Clubs. As a key representative of our brand, you will deliver exceptional service to our members, driving loyalty and retention. This role requires excellent communication skills, empathy, and a passion for helping others.**Estimated Salary:** $40,500 -...
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Customer Experience Director
5 days ago
Salt Lake, Utah, United States Orkin Full timeAbout the PositionWe're seeking a skilled Service Manager Trainee to lead our service operations. In this role, you'll be responsible for developing and implementing strategies to drive customer satisfaction, managing the service team, and ensuring operational efficiency.Key ResponsibilitiesDevelop and implement strategies to drive customer...
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Customer Experience Ambassador
6 days ago
Salt Lake, Utah, United States Cubby's LLC Full timeKey Responsibilities: As a Front of House Crew Member, you will be responsible for delivering exceptional customer experiences, ensuring efficient order taking and processing, and maintaining the overall cleanliness and organization of the lobby area. Your key responsibilities will include:Greeting and serving customersTaking orders accurately and...
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Customer Experience Ambassador
4 days ago
Salt Lake, Utah, United States Jerry Seiner Salt Lake City Full timeTransform Your Career:Unlock new opportunities as a Service Advisor at Jerry Seiner Salt Lake City. Our fast-paced and dynamic environment offers a unique chance to develop your skills, expand your network, and advance your career. As a key member of our team, you will contribute to delivering exceptional customer experiences, maintaining high-quality...
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Customer Experience Advocate
5 days ago
Salt Lake, Utah, United States Just Right Heating And Cooling Full timeJoin Our Team:We are seeking a highly motivated and customer-focused Customer Experience Advocate to join our team at Just Right Heating And Cooling. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences by responding to customer inquiries, resolving their issues, and addressing their concerns in...
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Customer Experience Representative
2 weeks ago
Salt Lake, Utah, United States Domino's Pizza LLC Full time**Job Description:**At Domino's Pizza LLC, we're seeking a Customer Experience Representative to join our team. As a Customer Experience Representative, you'll be responsible for creating a positive experience for our customers by greeting them, taking their orders, and maintaining a clean and organized store front.**Key Responsibilities:Provide excellent...
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Leadership Role in Customer Experience
5 days ago
Salt Lake, Utah, United States Education at Work Full timeRole SummaryThe Call Center Supervisor will oversee a team of 20-25 student call center agents, ensuring exceptional customer experiences and fostering a culture of excellence. This pivotal role requires strong leadership skills, effective communication, and the ability to analyze complex situations and implement solutions.Key ResponsibilitiesLead and manage...
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Customer Experience Specialist
4 weeks ago
Salt Lake, Utah, United States Sees Candy Shops Inc Full timeJoin the Tradition of SweetnessWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate at See's Candies. In this role, you will play a vital part in delivering exceptional customer experiences by greeting and assisting customers with a smile, offering a delightful shopping experience. You will also be...
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Customer Experience Representative
1 week ago
Salt Lake, Utah, United States Levi Strauss & Co. Full timeWe are seeking a Customer Experience Representative to join our team at Levi Strauss & Co. in Murray, UT.About the JobAs a Customer Experience Representative, you will be responsible for creating a positive shopping experience for our customers. You will work closely with our team to provide exceptional customer service, drive sales, and maintain store...
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Customer Experience Specialist
2 weeks ago
Salt Lake, Utah, United States Walgreens Full timeAt Walgreens, we are looking for a Customer Experience Specialist to join our team. This role is ideal for individuals who enjoy providing exceptional customer service and working in a fast-paced retail environment.Key Responsibilities:Deliver a distinctive and delightful customer experienceRegister sales on assigned cash register and provide customers with...
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Customer Experience Expert
2 weeks ago
Salt Lake, Utah, United States Knitwell Group Full timeAbout UsWe create modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style.We're a dynamic company that values our employees and offers opportunities for growth and development....