Senior Property Operations Manager

3 days ago

Denver, Colorado, United States Worth Ross Management Co Inc Full time
Job Summary

The Portfolio Manager is a key leadership position responsible for the operational, administrative, financial, and human resources functions of one or more communities. This role requires strong management and leadership skills, as well as the ability to provide exemplary service and ensure that properties are maintained and operated in accordance with company objectives.

Key Responsibilities:

  • Provide management and leadership to WRMC properties within assigned region and book of business.
  • Collaborate with Management to develop goals and communicate established goals.
  • Ensure the goals and needs of the assigned region, company, and its customers are consistently met.
  • Manage the functions of a team in different WRMC properties within a region while maintaining standards of excellence for processes, methods, and personnel.
  • Manage the process improvement and quality control of property management functions to maximize productivity and ensure quality service is delivered.
  • Provide leadership, direction, and assist in the investigation and resolution of internal and external problems and concerns.
  • Partner with General Managers, WRMC Board of Directors, and other internal departments to develop and lead the introduction and integration of new programs, services, and initiatives.
  • Interview, select, recommend, hire, and train assigned team.
  • Ensure proper staffing levels are in place at each site within the assigned book of business.
  • Supervise hiring and management of direct employees.
  • Complete performance evaluations of direct reports on an annual basis and provide leadership, counseling, and coaching, as necessary. Recommend personnel actions, promotions, transfers, terminations, or disciplinary measures.
  • Attend Annual Budget, Board of Directors, and/or Special Meetings when needed.
  • Assist with the transition of new accounts.
  • Serve as a liaison between Home Office and Board of Director by maintaining open communication and professional relationships.
  • Recommend and assist in managing the budget for the assigned book of business.
  • Maintain awareness of changes in rules, statutes, or regulations and communicate changes to team and Board of Directors, when applicable.
  • Develop and implement WRMC Best Practices / Standard Operating Procedures on-site.
  • Enforce WRMC policies and procedures.
  • Evaluate properties that are underperforming and implement strategies for improvement.
  • Ensure personnel can meet the community's goals and standards.

Requirements:

  • On call 24 hours a day, 7 days a week for emergency consultation in the event of incidents requiring management intervention.
  • A minimum of five (5) years of business or Property Management experience is required or an equivalent combination of education and experience.
  • Strong customer service, communication, and interpersonal skills.
  • Effective written and verbal communication skills.
  • Able to work under tight deadlines and use time effectively based on key priorities.
  • Coaching and training abilities.
  • Understanding of accounting principles is desirable.

Worth Ross Management Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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