Client Experience Specialist

5 days ago


Boston, Massachusetts, United States Miniluxe Inc Full time
Job Summary
As an Experience Associate at MiniLuxe Inc, you will be responsible for delivering an exceptional client experience while managing the service floor and driving revenue. This role requires strong communication and interpersonal skills, as well as the ability to multitask and handle multiple responsibilities.

Responsibilities:
- Provide excellent customer service and communication to clients
- Manage the flow of the MiniLuxe clean lab and maintain studio organization
- Accurately book appointments and manage bookings for maximum client intake
- Develop and implement strategies to drive revenue and increase client retention
- Collaborate with team members to achieve business objectives

Requirements:
- Bachelor's degree in Hospitality, Marketing, or related field
- 2+ years of experience in customer-facing roles, preferably in the beauty or wellness industry
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Proficiency in using computer equipment and technology

Benefits:
- Competitive hourly wage: $20-$24 per hour
- Paid Time Off (PTO) and benefits including Medical, Dental, Vision, and FSA health plans
- 401k plan with company match

About Our Team:
At MiniLuxe Inc, we value our team members' contributions and strive to create a positive and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.

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