Clinical Support Specialist

2 days ago

Boston, Massachusetts, United States One Medical Full time
About Us

One Medical is a pioneering healthcare provider dedicated to delivering exceptional patient experiences. By leveraging cutting-edge technology and innovative approaches, we aim to make quality care more accessible, affordable, and enjoyable.

We're not just another doctor's office – we're on a mission to transform the healthcare industry. Our commitment to seamless in-office and 24/7 virtual care services, on-site labs, and comprehensive programs for preventive care has been delighting patients for years.

In February 2023, we marked a significant milestone by joining forces with Amazon. Together, we're striving to deliver unparalleled healthcare to a broader audience, empowering better health outcomes.

The Opportunity

We're seeking a skilled Clinical Support Specialist - Member Experience to join our team. As a valued member of our organization, you'll play a vital role in providing an exceptional experience for our patients. Your primary responsibilities will include:

  • Delivering high-quality venipuncture services to patients of all ages
  • Performing and assisting with extended scope duties, such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
  • Maintaining high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
  • Managing dispensary responsibilities, including verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up
  • Carefully following up on lab cases and assisting providers and virtual medical teams with clerical duties like biometric screening forms, medical record review, billing inquiries, and DOH reporting
  • Providing impeccable customer service by using C-I-CARE principles in all patient interactions and ensuring a positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary
What You'll Need

To succeed in this role, you'll require:

  • A minimum of 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
  • A High School Diploma or equivalent
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
  • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
  • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
  • A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
  • Phlebotomy experience and/or certification preferred
  • Experience with extended scope care, including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred
Salary and Benefits

We offer a competitive salary starting at $29.32 per hour based on a full-time schedule. In addition, you'll enjoy a range of benefits designed to support your health and wellness, including:

  • Paid sabbatical after 5 and 10 years
  • Employee Assistance Program – Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental, and Vision plans
  • Free One Medical memberships for yourself, your friends, and family
  • Pre-tax commuter benefits
  • PTO cash outs – Option to cash out up to 40 accrued hours per year
  • 401K match
  • Credit towards emergency childcare
  • Extra contributions toward maternity and paternity leave
  • Paid Life Insurance – One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance – One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time role (40 hours/week) with 8-hour shifts generally taking place Monday-Friday between 7:30am-6:30pm, based at our offices located in Boston, Newton, and Cambridge, MA. Flex Lab Services Specialists lend support to multiple One Medical locations in a market, and location and schedule are subject to change.

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