Guest Service Supervisor

6 days ago


Oswego, New York, United States Broadwell Hospitality Group Full time
About the Opportunity

We are seeking a skilled and experienced Front Office Manager to lead our front office team at Broadwell Hospitality Group. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest service, managing front desk operations, and developing and implementing strategies to drive revenue growth and improve operational efficiency.

Responsibilities

The successful candidate will be responsible for:

  • Leading and motivating a team of front office staff to deliver exceptional guest service
  • Ensuring efficient and professional operation of all front desk functions
  • Developing and implementing control systems to effectively manage controllable costs and labor expenses
  • Collaborating with other department heads to ensure seamless communication and coordination across departments
Requirements

To be considered for this role, you will need:

  • Previous experience as a Front Office Manager or in a similar role
  • Excellent communication and leadership skills
  • A strong passion for delivering outstanding guest experiences
  • Ability to work effectively in a fast-paced environment
  • Knowledge of hospitality industry standards and best practices


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