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Hotel Guest Services Representative

1 month ago

Easton, Pennsylvania, United States High Hotels Full time

Job Summary:

We are seeking a highly skilled Guest Services Representative to join our team at High Hotels. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, responding to their needs and concerns, and ensuring a positive experience during their stay.

Key Responsibilities:

  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Provide information on hotel facilities and services, as well as local attractions and points of interest
  • Assist with guest arrivals and departures, including check-in and check-out procedures
  • Operate the switchboard and handle departmental accounting and financial transactions
  • Work collaboratively with other hotel staff to ensure seamless guest service

Requirements:

  • High school diploma or equivalent required
  • Customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations

What We Offer:

  • Competitive hourly rate
  • Opportunities for career advancement
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Fun and dynamic work environment

Equal Opportunity Employer:

High Hotels is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.