Retail Team Lead

5 days ago


Norwalk, Connecticut, United States Fine Fettle Full time
About the Role

Fine Fettle is seeking a Retail Team Lead to assist the Store Manager in managing the dispensary's operations. This role is responsible for facilitating customer flow on the sales floor, resolving customer issues, and assisting with cash handling and inventory management.

Key Responsibilities
  • Provide exceptional customer service and ensure a positive customer experience
  • Assist patients and guests with cannabis recommendations and product selection
  • Lead cash handling efforts, including start of day and end of day procedures, cash drops, and resolving cash-related issues
  • Support Manager with training of Agents and provide in-the-moment coaching
  • Conduct POS audits and ensure cash and scanning are efficiently executed
  • Retrieve merchandise and product from back-of-house to the registers in response to customer needs
  • Assist with returns, walk-in change orders, add-on or adjusted orders, and cash drops during the day
  • Answer inquiries and complaints of customers
  • Coordinate with Management to manage flow of daily operations
Requirements
  • High school diploma
  • Experience in customer-facing retail roles
  • Cannabis market experience preferred but not required
Critical Competencies
  • Customer service skills
  • Strong interpersonal skills
  • Strong sales abilities
  • Strong verbal communication skills
  • Cash management
  • Ability to operate computers, POS systems, and other technologies on retail sales floor
  • Ability to act quickly and effectively to resolve issues
  • Strong organization skills
  • High attention to detail
Working Conditions/Physical Demands
  • Normal office/retail environment
  • May be exposed to extreme temperatures
  • Must be able to sit/stand for long periods of time
  • Must be able to lift 50 lbs without assistance
  • Frequent bending and moving from sitting to standing and reverse


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