Technical Content Manager/Writer

2 weeks ago

San Bruno, California, United States Walmart Full time
About the Role

We are seeking a highly skilled Technical Content Manager/Writer to join our Seller Education team at Walmart. As a key member of our team, you will be responsible for creating high-quality, engaging content for our API solutions, developer education, and technical instruction. Your primary focus will be on developing a comprehensive content strategy for our API instructional content, creating clear, concise, and accurate guides, video tutorials, and manuals for both technical and non-technical audiences.

Key Responsibilities
  • Develop a content strategy for API instructional content, including creating a content style guide and best practices to ensure content consistency.
  • Collaborate with subject matter experts to develop, produce, and deliver training resources tailored for our developer & API audiences.
  • Plan and produce top-tier educational resources and content experiences for sellers, including videos, release notes, virtual events, mobile app content, and more.
  • Setup API content in ContentStack and maintain a library of technical assets.
  • Audit content regularly to maintain its accuracy/relevancy, conduct in-depth research to identify content gaps, and thoroughly understand the products, solutions, and processes that you will be writing about.
  • Measure the effectiveness of the API content and drive on-going optimization to increase seller engagement.
Requirements
  • Bachelor's degree in education, instructional design, communications, English, or a related field.
  • Two years of editorial content management or related experience.
  • Four years of copywriting experience, preferably in technical writing, developer education, and technical instruction.
  • Strong understanding of software development processes and technical concepts.
Preferred Qualifications
  • Proven ability to learn processes and platforms quickly.
  • Excellent verbal and written communication skills.
  • Self-starter with a passion for processes and technical tools.
  • Collaborative work ethic as a partnership with stakeholders at all levels is key.
  • Ability to adapt quickly in an often ambiguous and fluid environment.
  • Experience in creating multimedia content (videos, infographics) to complement technical documentation.
  • Understanding of SEO principles and how to apply them to technical writing.
  • Experience with managing and publishing content on YouTube and Vimeo is a plus.
  • Experience with scriptwriting and editing is a plus.
  • Experience with CMS (ContentStack is preferred).

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