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Luxury Fashion Sales Associate

2 months ago

New York, New York, United States Neiman Marcus Group Careers Full time
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been a leading destination for high-end fashion and luxury goods, renowned for exceptional service and an elevated shopping experience for over a century. With a dedicated team of 9,000 associates, NMG operates prestigious brands such as Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. The company boasts 38 full-line Neiman Marcus locations in major metropolitan areas across the United States, along with a sophisticated digital platform that attracts a global clientele.

NMG is committed to becoming the foremost luxury customer platform, continuously enhancing the integrated customer experience to adapt to the evolving retail landscape. The organization thrives on building relationships, distinguishing itself from other luxury retailers through its unique assets: a robust store presence, knowledgeable associates, an engaging online experience, strong brand partnerships, and a loyal luxury customer base.

At NMG, customers are at the heart of every initiative. The company invests in innovative technologies to improve the customer journey, ensuring a seamless experience across physical stores and digital platforms.

NMG prioritizes the development of a highly engaged and high-performing team, fostering an inclusive environment where everyone feels valued. The organization attracts and retains top talent through a range of unique offerings, including flexible working arrangements, merchandise discounts, tuition reimbursement, and opportunities for community service.

As part of its Environmental, Social, and Governance (ESG) efforts, NMG is dedicated to its core value of being "All Heart." The organization is actively assessing its environmental and social impact while crafting a comprehensive plan to lead the luxury sector in sustainability and transparency. NMG strives to be an employer of choice, driven by a culture of belonging, with a dedicated team focused on enhancing the workforce, workplace, and marketplace dimensions.

NMG is proud of its passionate and committed associates, providing an environment where everyone feels welcomed, supported, and empowered. The associates are the essence of NMG, and the organization leads with love—love for customers, love for associates, and love for brand partners.

Key Responsibilities

As a Luxury Fashion Sales Associate, your duties will include:
  • Supporting the Personal Stylist in preparing and executing client appointments
  • Processing transactions at the point of sale
  • Managing merchandise for Fashionphile Service
  • Conducting follow-ups post-appointment, including order tracking and thank-you communications
  • Assisting in scheduling appointments
  • Maintaining accurate client information
  • Contributing to digital selling and enhancing social media presence
  • Organizing gifting initiatives for top clients
  • Ensuring unsold merchandise is returned to inventory
  • Maintaining cleanliness in fitting rooms with the help of housekeeping services as needed
Qualifications
  • Strong organizational and follow-up skills
  • Excellent verbal and written communication abilities
  • Proficiency in computer systems
  • A keen sense of fashion
  • Previous experience in sales or retail is advantageous
Requirements
  • Experience in a fast-paced retail environment
  • Background in styling, fashion, or retail is essential
  • Familiarity with Microsoft Excel, Teams, and SharePoint
  • Willingness to undertake additional responsibilities as needed
  • High School Diploma or equivalent is required
  • Flexibility to work evenings, weekends, and holidays based on business needs