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Front Office Operations Leader

2 months ago

Norwich, Connecticut, United States Holiday Inn Norwich Full time

Position Overview:

Role: Front Office Operations Leader

Oversee the daily operations of the front office and service areas, ensuring exceptional guest experiences while adhering to sustainability and service excellence standards.

Career Advancement Opportunities

Potential career paths include: Front Desk Supervisor, Front Office Manager, Assistant General Manager.

Key Responsibilities

  • Recruit, train, and mentor team members, ensuring alignment with brand standards and core values.
  • Maintain high-quality standards for complimentary food service areas.
  • Participate in weekly planning meetings to ensure all event details are executed according to client specifications.
  • Assist in developing the Front Office schedule alongside the Front Desk Manager and Supervisor.
  • Manage labor and food cost budgets effectively, ensuring compliance with financial forecasts.
  • Inspect and verify food deliveries from external catering services.
  • Work flexible shifts, transitioning between roles as needed.
  • Develop actionable plans to address guest service issues promptly.
  • Act as Manager on Duty when required.
  • Adhere to sustainability practices as outlined in the company's environmental initiatives.
  • Follow safety protocols and utilize protective equipment in accordance with health and safety regulations.
  • Perform additional tasks as assigned by management.

Qualifications and Skills

  • High school diploma or equivalent required.
  • 1 to 2 years of relevant experience preferred.

Work Environment

  • Work hours may vary, including weekends and holidays.
  • Physical demands include standing for long periods, lifting up to 25 pounds, and performing various physical activities.

Our Values

We believe in the power of our people, delivering excellence, and maintaining agility in our operations.

About Us:
Holiday Inn Norwich is committed to fostering an inclusive workplace. We are an equal opportunity employer and do not discriminate based on any protected characteristics.