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Customer Engagement Specialist in Retail

2 months ago

South Bend, Indiana, United States Bob's Discount Furniture Full time
Role Overview

As a Customer Engagement Specialist, you will be responsible for creating a welcoming atmosphere for customers. Your primary focus will be to:

  • Welcome and Connect: Greet customers warmly and engage them in conversation to identify their home furnishing needs.
  • Assist in Design Vision: Help customers visualize their design aspirations and guide them in selecting the right products.
  • Deliver Exceptional Service: Provide outstanding customer service that ensures a memorable shopping experience.
Key Responsibilities

In this role, you will:

  • Build strong relationships with clients, understanding their preferences and requirements.
  • Offer tailored solutions that align with customer needs.
  • Maintain a high standard of service throughout the customer journey.
Skills and Qualifications

The ideal candidate will possess:

  • Excellent communication and interpersonal skills.
  • A passion for home furnishings and design.
  • Strong problem-solving abilities and a customer-centric mindset.

Join us in creating an exceptional shopping experience for our customers at Bob's Discount Furniture.