Restaurant Operations Manager

1 day ago

Round Rock, United States RRH - Austin, LLC Full time

About the Role:

The Restaurant Manager is a key leadership position responsible for the overall success of a Jack in the Box unit. As a Restaurant Manager, you will be accountable for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. This includes developing a high-performing team to provide excellent internal and external service, drive restaurant sales and profit, and maintain compliance with policies, procedures, and regulatory requirements.

Key Responsibilities:

  • Internal Service: Foster a positive and productive work environment, ensuring all team members are equipped to provide exceptional service to customers and colleagues.
  • External Service: Develop and implement strategies to drive customer satisfaction and loyalty, resulting in increased sales and revenue growth.
  • Sales & Profits: Analyze sales data and market trends to identify opportunities for growth and implement effective sales strategies to achieve business objectives.
  • Fostering the Culture: Develop and maintain a positive and inclusive work culture that promotes employee engagement, retention, and development.
  • Training/Coaching/Development: Provide ongoing training and coaching to team members to ensure they have the skills and knowledge necessary to excel in their roles.
  • Food Quality/Safety: Ensure that all food safety and quality standards are met, and that the restaurant maintains a clean and safe environment for customers and employees.
  • Business Management: Manage the restaurant's financial performance, including budgeting, forecasting, and financial reporting.

Requirements:

  • Minimum of 3 years' experience managing a service concept with full P&L responsibility.
  • Ability to stand and walk approximately 85%-95% of shift.
  • Must be ServSafe certified.
  • Excellent interpersonal skills.
  • A self-starter who takes initiative and willingly accepts responsibility.
  • Knowledge of how to recruit, interview, and select management candidates.
  • Knowledge of financial management and proven financial success.
  • Good organization and planning skills.

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