Restaurant Operations Manager
1 week ago
About the Role:
The Restaurant Manager is a key member of the BJ's Restaurants management team, responsible for overseeing the daily operations of the restaurant. This includes managing all aspects of the restaurant, from front-of-house to back-of-house, to ensure a seamless and exceptional guest experience.
Key Responsibilities:
- Operational Execution:
- Perform Open / Mid-Day / Closing duties
- Conduct daily briefings on matters of importance to the team
- Manage all necessary repair and maintenance issues
- Manage the Restaurant Risk Review audit process and implement necessary changes
- Manage local restaurant marketing, sales building, and community involvement
- Facilitate and participate in Continued Education Program
- Food & Beverage Execution:
- Ensure safety & sanitation
- Monitor food and beverage quality and execution
- Conduct Quarterly Food Reviews
- Prepare and receive orders of food and beverages
- Conduct weekly inventories to ensure that proper levels are stocked and to assess ordering patterns and changes
- Monitor and validate daily prep production
- Team Member Relations:
- Coach, mentor, and discipline hourly team members
- Monitor facilitate team member recognition
- Service Execution and Guest Relations:
- Train, coach, and develop team members to ensure they are providing Gold Standard service to BJ's guests
- Manage guest relations and guest recovery
Requirements:
- A minimum of two years full service, high volume, casual dining restaurant management experience
- High personal integrity, professionalism and maturity
- Ability to work in a fast-paced environment
- Solid relationship management and performance management skills
- Ability to motivate and direct team members and work effectively in management team
- Exceptional interpersonal skills, with a focus on listening and questioning skills
- Strong writing and documentation skills
- Ability to absorb and retain information quickly
- Keen attention to detail
- Proven problem-solving abilities
- Exceptional guest service orientation
- Ability to stand and walk around a restaurant to supervise operations for 8-10 hours
- Ability to lift 50 pounds
- Ability to bend, stoop, and raise arms above head on occasion
Compensation:
Commensurate with experience
Pay Range:
USD $65,000 - USD $75,000 per year
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