Accounting Software Adoption Specialist
4 days ago
CINC Systems is a leading provider of cloud-based homeowners' association accounting and property management software. We're seeking an experienced Accounting Software Adoption Analyst to join our Training and Implementation team.
Job OverviewAs an Accounting Software Adoption Analyst, you will work closely with our customers and the Training and Implementation team to support and train new customers onboarding to our software. You will also resolve software and accounting-related issues as they occur.
Responsibilities- Support and train customers on daily, monthly, and yearly accounting functions in our software
- Proactively monitor and ensure customers are adapting and meeting training goals in all aspects of our software
- Troubleshoot software and accounting issues for new customers
- Provide solutions to accounting and software issues as they arise
- Provide thorough, accurate, and professional responses to customers
- Document and forward customer requests for modification or enhancement to the appropriate team members and provide feedback to the customer on such requests
- Create user documentation to handle frequently asked questions and provide step-by-step business process instructions using any component of our system
- Work collaboratively with and provide assistance to other internal teams as needed
- Utilize math and accounting skills to analyze key financial data and reports
- Provide support through our case system to new clients prior to moving to the Customer Support Team
- Bachelor's degree or equivalent work experience in accounting or a related field is strongly preferred
- Strong familiarity with productivity tools such as Microsoft Office Suite
- Strong ability to use and ideally past experience with database or spreadsheet tools such as Microsoft Excel
- High software aptitude is required, and software support experience is a plus
- Strong critical thinking and analytical skills
- Excellent verbal and written communication skills
- Positive attitude and team player
- Work with an amazing team and leadership that really cares
- Opportunities for growth
- Medical, dental, vision, life insurance, AFLAC, flexible spending plan, 401(k) via Transamerica, 136 hours of PTO per year, 10 paid holidays per year, and an annual bonus for all positions
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