Customer Service Representative

4 weeks ago

Chagrin Falls, United States Fifth Third Full time

Fifth Third Bank is committed to making a positive impact on our customers' lives. As a CSR/Teller in our Chagrin Falls, Ohio location, you will play a vital role in delivering exceptional customer service and helping individuals achieve their financial goals.

Estimated Salary: $35,000 - $45,000 per year, depending on experience.

We are seeking a highly motivated and customer-focused individual who can provide excellent service in all interactions. The ideal candidate will be responsible for deepening relationships with customers, treating them with genuine care, and guiding them to where their financial needs can be met.

The following key responsibilities include:

Customer Experience

  • Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
  • Provide follow up to customer questions and find solutions to address issues
  • Be responsive and timely with correspondence to keep lines of communication open and clear
  • Maintain a position of trust and responsibility by keeping all customer business confidential

Operations

  • Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office
  • Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed
  • Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes

Required Skills and Qualifications

  • High school diploma/GED required
  • Work involves extensive cash handling
  • Must have the ability to interact comfortably and confidently with the public
  • Position requires knowledge of retail policies and procedures, to perform the essential duties

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