On-Site Healthcare Customer Service Representative

2 days ago

Menomonee Falls, United States State Collection Service Full time $17
The GREAT STATE TEAM is seeking a Healthcare Customer Service Representative to work on-site at our clients office in Menomonee Falls, WI. As a Healthcare Customer Service Representative you would act directly in clients’ names to provide information to patient/account holders, resolve billing and payment issues, process financial assistance applications, and collect payment in order to support client and public alike. The On-Site Healthcare Customer Service Representative works on-site at the client office, having face to face contact with patients and clients, using the telephone and company computer systems and client software to accomplish their daily tasks.

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

**Veterans and Military Spouses Encouraged to Apply**

Primary Duties and Responsibilities:

Makes and answers calls in the name of the client in order to resolve billing and payment issues utilizing establish work queues and call pools as necessary
Has face to face contact with patients in order to resolve billing and payment issues, and answering questions regarding the financial assistance process
Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
Acts to gain payment or arrangement of payment on behalf of the client as appropriate
Follows client-specific protocols and policies when carrying out duties
Investigates and responds to client enquiries as needed
Enters and monitors payment arrangements
Enters and updates data and dispositions regarding patient accounts accurately and on a timely basis
Sends and processes correspondence in a complete, accurate and timely manner
Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
Adhere to SCSI policies and procedures, including those outlined in the Employee Handbook, Training Manual, and as directed by Training and Management
Participate in training, department and company meetings as required
Verifies balances and other patient account data with clients as needed
Handles client and account holder correspondence with accuracy, timeliness and according to protocol
Troubleshoots and resolves accounts in assigned dispositions, i.e. 3REV, 3NEW, 3RMI, 3FQA, etc.
Clearly communicate with management regarding problems and opportunities for resolution on a timely basis
Represents State Collection Service, Inc. its internal and external customers, and fellow employees in a professional manner with dignity and respect
Utilizes company and client information systems successfully to gain results as a part of daily duties
Evaluates accounts for charity programs or long-term payment arrangements
Pre-qualifies patients for financial assistance

Additional Duties and Responsibilities:

Completes special projects or other work duties as assigned
Participates in the resolution of client issues and nonconformities as needed
Will assist others within the department as requested
Represents SCSI via professional and ethical standards of work, and communication consistent with the mission and management policies of the company
Ensures all activities are within company quality and compliance standards, as well as client-specific protocols

Qualifications, Skills, and Experience:

1+ years experience working in Health Care, Insurance, Call Center, or Customer Service functions where contact with the public was a part of daily duties
Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding
Ability to enter and update data on company and client systems in an accurate, timely manner
Ability to work successfully in a fast-paced, deadline-oriented environment
Strong organization skills. The ability to work on multiple tasks simultaneously
Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
Ability to work successfully and cooperatively within a team-based environment
Articulate written and verbal communication skills
Focus upon customer service and deliverables
Significant attention to detail
Bilingual candidates will provide additional support for bilingual calls

Wage:

$17.00/hr + bonus

We Offer a Comprehensive Benefits Package:

Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
Paid time off starting at 90 days and annual profit sharing
7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
Family Friendly Events
Wellness Programs/Gym Reimbursement
All necessary equipment and technical support provided

* Benefits eligibility is dependent upon FTE Status and Position

*All offers of employment are contingent upon successful completion of a criminal background check and references.

Your next great career move could be a click away. Apply now
State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position.

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