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Pro Shop Supervisor

2 months ago

Brighton, Colorado, United States Brighton, Michigan, United States Full time
Position Overview

The Pro Shop Supervisor plays a pivotal role in enhancing the golfing experience and managing the retail operations of the club. This position is essential for delivering exceptional customer service and overseeing all aspects of the pro shop's functionality. Experience in a private club setting is highly valued.

Key Responsibilities
  • Oversee daily operations, including managing phone inquiries, scheduling tee times, and handling inventory management.
  • Support Golf Professionals in organizing Member Tournaments, weekly outings, and golf leagues.
  • Assist in supervising the Outside Service team to ensure high standards of service.
About Our Organization

At our clubs, we believe that work should be enjoyable, fostering connections among team members and engaging with Members from diverse backgrounds. Each visit to the club is an opportunity to create memorable experiences and enrich lives. We are dedicated to uniting people and enhancing their quality of life. Join us to be part of a dynamic, fast-paced, and impactful team where you truly belong.

Our organization is proud of its inclusive culture, represented by a network of over 200 golf and country clubs, city clubs, and stadium venues, all committed to building relationships and enriching lives. We invite you to contribute to our legacy and help us shape the future.

Daily Duties
  • Ensure friendly and efficient customer service in the pro shop, including checking in golfers and processing transactions accurately.
  • Adhere to proper cash handling protocols and maintain operational standards.
  • Respond to customer inquiries and manage tee-time bookings for Members and guests, both in-person and via phone.
  • Maintain inventory control by checking in merchandise according to established procedures and organizing storage and display areas.
  • Monitor stock levels of frequently sold items (e.g., apparel, accessories, golf balls) and follow up on special orders to keep customers informed.
  • Provide assistance to various departments as needed.
  • Help oversee outside golf operations and staff to ensure compliance with daily procedures and policies.
Qualifications
  • Experience in customer service.
  • Basic understanding of golf.
  • High school diploma or equivalent.

For further information about our company culture, employee benefits, and the overall experience, please refer to our official resources.