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Client Relations Specialist

2 months ago

Houston, Texas, United States Holt Industrial Air Systems, LLC Full time
Job Overview

Holt Industrial Air Systems, LLC is in search of a dedicated Client Relations Specialist to enhance our service operations. This role is pivotal in orchestrating service schedules, overseeing workflow, and guaranteeing an exceptional customer experience.

Key Responsibilities:

  • Manage daily service activities to align with departmental objectives through effective prioritization and resource allocation.
  • Engage with clients, service coordinators, and sales teams to discuss scheduling, pricing, and equipment maintenance.
  • Ensure client expectations for communication and updates are consistently met or surpassed.
  • Collaborate with essential service and parts personnel to streamline information flow and processes aimed at delivering outstanding customer service.
  • Oversee and follow up on service delivery metrics, including project timelines, costs, service quality, and invoicing.
  • Provide accurate service quotes using our service management software, unless previously established with the client.
  • Maintain precise and timely coordination of documentation and communication to ensure operational efficiency.
  • Generate purchase orders and ensure accurate entry into our work order systems.
  • Work closely with supervisors to manage the opening and closing of work orders daily.
  • Compile and maintain daily and monthly departmental reports.
  • Adhere to safety protocols and company policies at all times.
  • Demonstrate regular and punctual attendance.
  • Perform additional duties as assigned.

Qualifications:

  • Proficient in computer operations and multi-line phone systems.
  • Familiarity with basic office procedures and practices.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
  • Strong verbal and written communication skills.
  • Exceptional customer service abilities.
  • Excellent interpersonal skills for building relationships across various departments.
  • Working knowledge of key operational systems.
  • Understanding of critical product applications.
  • Effective time management and prioritization skills.
  • Ability to manage multiple projects and collaborate effectively with team members and management.
  • Self-motivated with the capability to work independently.
  • Ability to operate standard office equipment.
  • Comprehension of written materials in a work context.
  • Ability to present information clearly and respond to inquiries from various stakeholders.

Education and Experience:

  • High School diploma or equivalent is required.
  • A minimum of three years of direct service experience or five years in the air compressor industry is preferred.

Additional Requirements:

  • A valid driver's license is necessary.

Supervisory Role:

  • This position does not include supervisory responsibilities.

Travel Requirements:

  • Minimal travel may be required.