Service Excellence Specialist

3 weeks ago


Richfield, Wisconsin, United States Hultafors Group North America Full time
Key Responsibilities
  • Provide exceptional customer service through various communication channels, including phone, email, and mail.
  • Respond to customer inquiries and resolve complex issues in a timely and professional manner.
  • Work closely with sales teams, distributors, and end-users to ensure seamless communication and delivery of our products.
  • Maintain accurate and up-to-date records of customer interactions, including call logs and email correspondence.
  • Participate in ongoing training and development programs to enhance your technical knowledge and business acumen.

Requirements:

  • Bachelor's degree in Business, Communication, or related field.
  • Two years' experience in customer-facing roles, preferably in a manufacturing environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.


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