Customer Care Specialist
3 weeks ago
We are seeking a self-motivated Customer Care Specialist. The Customer Care Specialist is responsible for learning all aspects of consumer/customer service interaction, ensuring he/she attains the highest levels of satisfaction.
At Foundations, there is limitless opportunity and plenty of room to grow. The following describes some of the core activities you will perform:
- Day-to-day administration of the order management process:
- Review, prepare and process sales orders
- Resolve shipping method, pricing and payment term issues
- Generate and track product shipments, as well as process returns
- Provide necessary information to both internal and external customers
- Assist in completion of EDI and international orders
- Assist consumers with post-sale service (i.e. warranty, reviewing assembly instructions, identifying any other issues)
- Prioritize, manage, coordinate, and monitor customer orders to exceed customer expectations
- Provide freight quotes and order tracking details to customers
- Develop high level of product knowledge to ensure timely resolution of consumer issues and demonstrate efficient communication
- Work with field sales, pricing administration, distribution center, and customers to resolve issues which delay on-time shipments
- Other tasks as assigned by manager
Requirements
To be successful in this role, we are looking for the following:
- 2+ years data entry/administrative or customer service experience
- High school degree required
- Excellent typing, ten key, computer skills (MS Office) and aptitude a must
- Highly organized and a demonstrated problem solver
- Self-starter with a sense of urgency to complete work
- Perform well within a deadline-driven and results-orientated environment
- Must be detail-orientated and have a high degree of accuracy while multitasking
- Excellent written and verbal communication skills
- Requires extensive telephone use
- Strong follow-through and teamwork skills
- Good customer service skills
- Knowledge of ERP/MRP and MAS500 system a plus, but not required
Benefits
If you are looking to join a growing organization, with tremendous opportunity, where your hard work significantly impacts everyone's success, then Foundations Worldwide is the place for you. While we believe in work/life balance, we feel in-person collaboration is essential. This is an onsite position at our Richfield, OH office. We offer personal flexibility with a competitive salary, full benefits (medical, dental, vision, life insurance) HSA, generous PTO, product discounts, and 401k options. Department hours flex between 7:00 AM to 5:00 PM. Foundations Worldwide, Inc. is an Equal Opportunity Employer and complies with all applicable laws and regulations.Learn More
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