Reception Specialist
2 weeks ago
Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a Hotel Front Desk Agent within our guest services team might be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a seamless check-in and check-out process.
Key Responsibilities:- Address and resolve guest inquiries and complaints with professionalism.
- Respond to incoming calls and assist guests with their requests regarding room availability, rates, amenities, and special accommodations.
- Welcome guests upon arrival, facilitate check-in and check-out procedures, issue room keys, and securely handle payment information.
- Coordinate with housekeeping to ensure that all guest rooms are prepared and ready for arrivals.
- Maintain accurate records of guest information and perform essential bookkeeping tasks.
- Strong organizational and time management abilities, along with excellent customer service and interpersonal skills.
- Preferred experience of at least one year in the hospitality sector, particularly in a front desk role or similar capacity.
- A high school diploma or equivalent is required.
- Familiarity with Microsoft Office and reservation management software is advantageous.
- Ability to handle phone calls effectively and manage challenging situations with composure.
Hyatt House Scottsdale offers a welcoming environment for both business and leisure travelers. Enjoy complimentary breakfast, unwind in our heated pool and hot tub, and maintain your fitness routine in our 24-hour fitness center. Our courtyard provides a perfect space for social gatherings, complete with grilling facilities and outdoor seating. Explore the scenic hiking trails or indulge in shopping at nearby retail destinations.
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