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Patient Service Representative

2 months ago

Elmhurst, Illinois, United States NorthShore University HealthSystem Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at NorthShore University HealthSystem. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and ensuring a smooth registration process for in-patient, out-patient, emergency room, immediate care, and same day surgery patients.

Key Responsibilities
  • Collect and analyze demographic, insurance/financial, and clinical data from multiple sources
  • Obtain necessary information and signatures for pre-registrations, registrations, order management, charge capture, and cash collection functions
  • Screen for third-party eligibility and enter medical necessity coding to ensure accurate payment
  • Interact with patients and their families in a customer-focused manner to ensure their needs are met and they understand the hospital's revenue cycle expectations
Requirements
  • High School diploma or equivalent required; Associate degree in business or healthcare preferred
  • Minimum one to two years of registration, scheduling, patient accounts, cash collections, or customer service experience in a healthcare setting
  • Knowledge of health insurances, medical terminology, and anatomy
  • Strong data entry and keyboarding skills
  • Knowledge of Microsoft Office Suite
  • Bilingual skills a plus
Benefits
  • Career Pathways to Promote Professional Growth and Development
  • Various Medical, Dental, and Vision options
  • Tuition Reimbursement
  • Free Parking at designated locations
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off and Holiday Pay
  • Community Involvement Opportunities