Customer Service Representative CPAP Team Member

4 weeks ago

Elmhurst, Illinois, United States Rotech Healthcare Full time
Job Summary

We are seeking a dedicated Customer Service Representative CPAP to join our team at Rotech Healthcare Inc. In this position, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third-party reimbursement.

Key Responsibilities
  • Communicate and work with operations and sales staff to reduce internal workflow issues and errors that affect processing time-lines and patient care.
  • Communicate with patients/clients, referral sources, and Rotech sister locations both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner.
  • Comply with all applicable company policies and procedures to meet JCAHO and company standards.
  • Comply with and follow internal and company-wide operating protocols in processing role.
  • Examine and propose improvements to increase efficiencies, decrease processing time-line, and minimize errors.
  • Expected to maintain expertise of insurance requirements for locations serviced in the division.
  • Hold themselves accountable to their goals, regularly and proactively communicate progress, plans, and problems to supervisor as well as providing solutions to challenges that arise.
  • Internal recommendations: Dedicated Inbox Processor 20 tickets per day; Inbox/OIP Processor 10 tickets & 30 OIP accounts per day; OIP Processor 60 accounts per day (Work rate expectations dependent on tenure of position).
  • Maintain understanding of internal policies and procedures.
  • Processes new orders: inputs new patient set-ups, verify insurance eligibility and order requirements, follow up and obtain missing documentation, obtain authorizations, collect patient balances, work with 3rd party platforms, communicate with patient regarding their set up expectations and completes daily assigned work in an accurate and timely manner.
  • Proficient at managing varying expectations per each referral source and sales rep.
  • Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line.
  • Work assigned to the CSR Processing Specialist is measured by the Managers quantity and quality/accuracy of work completed.
  • Works autonomously and independently to maintain a high performance rate and above average results in the in-box, OIP, and assigned goals.
  • Works with colleagues to support the overall goals of the team.
  • Work from home position requirements: Have adequate Internet and work space free from distractions.
Qualifications
  • Background investigation (company-wide).
  • Drug screen (when applicable for the position).
  • Valid drivers license in state of residence with a clean driving record (when applicable for the position).
Preferred Qualifications
  • Experience with medical equipment.
  • Experience with medical billing practices and of billing reimbursement.
  • Experience in medical field and administrative record management.
  • One year of related work experience.
  • Medical terminology.
Skills and Competencies
  • Accurately perform simple mathematical calculations.
  • Effectively communicate in English; both oral and written.
  • Interpret a variety of communications (verbal, non-verbal, written, listening and visual).
  • Maintain confidentiality, discretion and caution when handling sensitive information.
  • Multi-task along with attention to detail.
  • Self-motivation, organized, time-management and deductive problem solving skills.
  • Work independently and as part of a team.
Machines, Equipment and Technical Abilities
  • Email transmission and communication.
  • Internet navigation and research.
  • Microsoft applications; Outlook, Word and Excel.
  • Office equipment; fax machine, copier, printer, phone and computer and/or tablet.
Physical Demands
  • Lift and carry office equipment at times.
  • Requires sitting, walking, standing, talking and listening.
  • Requires close vision to small print on computer and/or tablet and paperwork.
  • Work from home position requirements: Have adequate Internet and work space free from distractions.
Benefits
  • 401k.
  • Medical, Dental and Vision.
  • Life Insurance and Disability.
  • Generous Paid Time Off and Paid Holidays.
  • Employee Discount Program.
  • Employee Recognition Program.
  • Bonus and Incentive Opportunities.
  • Mileage reimbursement (when applicable for the position).
  • Telephone reimbursement (when applicable for the position).

  • Customer Service Representative

    4 weeks ago

    Elmhurst, Illinois, United States David Mordis - State Farm Agent Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and ensuring their needs are met.Key...

  • Customer Service Representative

    4 weeks ago

    Elmhurst, Illinois, United States Chick-Fil-A Elmhurst Full time

    Job OverviewAt Chick-fil-A Elmhurst, we're committed to serving our guests and team with excellence, positivity, and caring. As a Customer Service Representative, you'll play a vital role in delivering a fast, friendly experience to our customers.ResponsibilitiesCashier, Dining Room Host, Drive Thru Service, Order Taking, Cleaning & StockingBe a team player...

  • Customer Service Representative

    4 weeks ago

    Elmhurst, Illinois, United States Chick-Fil-A Elmhurst Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Lunchtime Team Member/Cashier. This role is perfect for someone who enjoys working in a fast-paced environment and providing excellent service to our guests.Key ResponsibilitiesProvide exceptional customer service at the front counter and drive-thruProtect...

  • Customer Service Representative

    4 weeks ago

    Elmhurst, Illinois, United States Chick-fil-A Full time

    Great Service, Fast-Paced TeamAt Chick-fil-A Elmhurst, we're committed to serving our guests and team with excellence, positivity, and caring. Our team members are the backbone of our success, and we're looking for individuals who share our values.Benefits:$15.00 - $17.50 per hourSundays OffWe schedule to YOUR availabilityVery Competitive PayFREE college...

  • Customer Service Representative

    3 weeks ago

    Elmhurst, Illinois, United States Jimmy John Full time

    Key Responsibilities:As a Team Member at Jimmy John's, you will be responsible for providing exceptional customer service, taking orders, operating the cash register, and maintaining a clean and safe environment. You will also be responsible for preparing and serving food, including making sandwiches to order. Additionally, you will be expected to work...

  • Customer Service Team Manager

    3 weeks ago

    Elmhurst, Illinois, United States Burlington Full time

    Customer Service Lead Role at BurlingtonAs a Customer Service Lead at Burlington, you will be responsible for: Directing cashier coverage and customer flow at the front of lines to ensure efficient service. Assisting the management team in communicating promotions and company updates to customers. Monitoring and validating returns, exchanges, check...

  • Customer Service Representative

    1 month ago

    Elmhurst, Illinois, United States At Home Stores LLC Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Associate. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProcess transactions accurately and...

  • CPAP Sales Account Executive

    4 weeks ago

    Elmhurst, Illinois, United States Rotech Full time

    About RotechRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We empower patients to manage their health and treatment at home by keeping them engaged in their care and providing high-quality medical products and services through hundreds...

  • Customer Service Representative

    4 weeks ago

    Elmhurst, Illinois, United States Endeavor Health - Edward-Elmhurst Healthcare Full time

    Position:As a key member of the Endeavor Health - Edward-Elmhurst Healthcare team, you will be responsible for providing exceptional customer service to our patients and visitors.Key Responsibilities: Provide a warm and welcoming environment for patients and visitors Maintain a clean and safe working environment Collaborate with healthcare professionals to...

  • Customer Service Liaison

    4 weeks ago

    Elmhurst, Illinois, United States State Farm Insurance Full time

    Job Summary:As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating...

  • Team Member

    4 weeks ago

    Elmhurst, Illinois, United States Chick-Fil-A Elmhurst Full time

    Job OverviewAt Chick-fil-A Elmhurst, we're committed to serving our guests and team with excellence, positivity, and caring. As a Team Member, you'll play a vital role in delivering an exceptional customer experience.Key ResponsibilitiesProvide top-notch customer service at the front counter and drive-thruProtect the customer experience by ensuring order...

  • Customer Service Representative

    4 weeks ago

    Elmhurst, Illinois, United States Jimmy John Full time

    Key Responsibilities: Greet customers and take orders Operate cash register and collect payments Maintain cleanliness and sanitation of the restaurant Prepare and serve sandwiches Comply with recipes, systems, and proceduresWhy Work at Jimmy John's:We're a fast-paced and dynamic team that values hard work and dedication. As a Team Member, you'll have the...

  • Customer Service Representative

    3 weeks ago

    Elmhurst, Illinois, United States Walgreens Full time

    Job SummaryAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers.Key ResponsibilitiesModel...

  • Insurance Customer Service Professional

    3 weeks ago

    Elmhurst, Illinois, United States Stolper Insurance Agency Inc Full time

    Job Title: Insurance Customer Service RepresentativeJob Description:At Stolper Insurance Agency Inc, we are seeking a highly motivated and customer-focused Insurance Customer Service Representative to join our dynamic team. As a key member of our team, you will play a critical role in maintaining customer relationships and ensuring clients receive top-tier...

  • Kitchen Team Member

    4 weeks ago

    Elmhurst, Illinois, United States Chick-Fil-A Elmhurst Full time

    Job DescriptionAt Chick-fil-A Elmhurst, we're committed to serving our guests and team with excellence, positivity, and caring.Benefits:Sundays OffWe schedule to your availabilityCompetitive pay and raises following completion of training and development of additional skillsFree College Tuition through Point University (Associate's, Bachelor's, Master's) for...

  • Dunkin' Franchisee Team Member

    4 weeks ago

    Elmhurst, Illinois, United States Dunkin' Full time

    Job DescriptionAs a Dunkin' franchisee, we value our employees as much as we value our customers. We prioritize their success and look for hardworking and enthusiastic individuals to join our team. Crew Members are the foundation of our store and America's daily routines. We are seeking positive, energetic employees who are passionate about the Dunkin' Brand...

  • CPAP Sales Account Executive

    1 month ago

    Elmhurst, Illinois, United States Rotech Healthcare Full time

    About Rotech Healthcare Inc.Rotech Healthcare Inc. is a leading provider of home medical equipment and services, empowering patients to manage their health and treatment at home. With a strong presence across 45 states, we offer a comprehensive range of products and services, including ventilators, oxygen, sleep apnea treatment, wound care solutions, and...

  • Patient Service Representative/Insurance Verifier

    4 weeks ago

    Elmhurst, Illinois, United States NorthShore University HealthSystem Full time

    Job Summary:We are seeking a highly organized and detail-oriented Patient Service Representative/Insurance Verifier to join our team at NorthShore University HealthSystem. As a key member of our revenue cycle team, you will be responsible for providing exceptional patient service and ensuring accurate and timely registration and insurance verification...

  • State Farm Insurance Agent Team Member

    3 weeks ago

    Elmhurst, Illinois, United States William Frank - State Farm Agent Full time

    Job OpportunityAre you a customer-focused individual looking for a challenging role? We are seeking a motivated and outgoing team member to join our State Farm agent team.Key ResponsibilitiesEstablish and maintain strong customer relationshipsUse a customer-centric approach to educate customers about insurance optionsDevelop leads, schedule appointments, and...

  • Kitchen Salad Prep Team Member

    4 weeks ago

    Elmhurst, Illinois, United States Chick-Fil-A Elmhurst Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Salad Prep Team Member to join our team at Chick-fil-A Elmhurst. As a key member of our kitchen team, you will be responsible for preparing and assembling salads and other menu items to meet our high standards of quality and presentation.Key ResponsibilitiesPrepare and wash produce and chicken...