Guest Experience Specialist

7 days ago


Madison Heights, Michigan, United States COMH Restaurants, LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Crew Member at COMH Restaurants, LLC. As a Crew Member, you will be responsible for providing exceptional guest service, ensuring that every guest who chooses Culver's leaves happy.

Key Responsibilities
  1. Provide Excellent Guest Service: Consistently deliver personalized and exceptional service to our guests, ensuring their needs are met and exceeded.
  2. Maintain a Clean and Safe Environment: Demonstrate proper personal hygiene and food safety practices consistently, maintaining a clean and safe environment for our guests and team members.
  3. Support Team Members: Assist team members with product knowledge and promotional information, and provide support in maintaining a positive and productive work environment.
  4. Follow Company Policies: Follow restaurant policy on attendance, respectful conduct of team members, and all other policies consistently.
  5. Communicate Effectively: Communicate clearly and effectively with guests, team members, and management, using verbal and written communication skills to deliver ideas and solutions.
Requirements
  • Flexible Schedule: Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Reading and Writing Skills: Basic reading and writing skills required to complete tasks and communicate effectively.
  • Teamwork and Communication: Ability to work effectively in a team environment, communicating clearly and respectfully with team members and guests.
  • Physical Abilities: Ability to stand constantly, walk constantly, and lift/carry up to 50 pounds frequently.
Performance Success Factors
  • Communication: Verbal and written communication is timely, clear, concise, and delivers ideas for solutions with problems.
  • Change Management: Supportive of change, reacts quickly and appropriately, and accepts direction and constructive feedback.
  • Decision Making & Problem Solving: Uses judgment, common sense, and sensitivity in addressing issues and seeking solutions to problems and challenges.
  • Innovation & Creativity: Seeks new ways to improve efficiency, effectiveness, and quality, and offers suggestions and solutions to obstacles and challenges.
  • Planning: Organized and able to establish priorities, delivers the desired results, and manages multiple deadlines and priorities with a professional attitude.
  • Cooperation: Supports fellow team members and is cooperative in providing excellent guest service.
  • Quality of Work: Delivers quality work on time at the desired standards, performing work duties in support of safety and security policies.
  • Accountability: Delivers results on time and at the quality level promised, is punctual and ready to begin work assignments, and delivers quality work product using resources and time allocated.

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