Insurance Services Specialist

1 week ago


Waco, Texas, United States State Farm Insurance Full time

Job Overview

We are seeking a highly motivated and detail-oriented individual to join our team as an Insurance Services Specialist. In this role, you will be responsible for providing exceptional customer service by answering inquiries and resolving issues related to insurance policies.

Key Responsibilities:

  • Assist customers with their insurance needs, including policy changes and updates
  • Process incoming and outgoing phone calls, responding to customer inquiries and resolving issues in a timely manner
  • Maintain accurate and organized customer files, ensuring all information is up-to-date and easily accessible
  • Prepare and process insurance quotes and applications, collaborating with team members to achieve office goals
  • Promote and cross-sell insurance products and services, identifying opportunities to increase sales and revenue
  • Handle policy renewals and cancellations, ensuring seamless transitions and minimizing disruptions to customers
  • Assist with claims processing and follow-up, working closely with customers to resolve issues and provide support

What We Offer:

  • A competitive salary of approximately $45,000 per year
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A supportive and collaborative work environment, with opportunities for professional growth and development
  • Access to ongoing training and education, helping you stay up-to-date on industry trends and best practices


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