Customer Service Representative, Bilingual

5 days ago


West Lafayette, Indiana, United States Industrial Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and bilingual Contact Center Specialist to provide exceptional service to our members. As a key member of our team, you will be responsible for delivering fast, courteous, and accurate service in English and Spanish on the phone, explaining services, responding to problems, and directing calls to the appropriate area.

Key Responsibilities
  • Assist members with phone requests, answer questions about products and services, and provide a quality member service experience.
  • Process transactions, address and resolve member problems, inquiries, or complaints, and refer problems to supervisor as needed.
  • Identify opportunities to cross-sell products or services to members.
  • Review member documents and processes to ensure compliance with federal regulations, organizational policies, and procedures.
  • Act as liaison between members and appropriate departments.
  • Maintain member account information in the system.
Requirements

We are looking for a candidate with one to three years of similar or related experience, a high school education or GED, and the ability to read, write, and speak English and Spanish. Effective communication with contacts inside and outside the organization is essential, and fostering relationships with other entities is necessary. The role requires a significant level of emotional intelligence and proficiency in Microsoft Office software.

Please note that this job description is not a complete statement of all the position's duties and responsibilities.



  • West Lafayette, Indiana, United States Crew Carwash Full time

    About UsCrew Carwash is a leading provider of car wash services, committed to delivering exceptional customer experiences and fostering a positive work environment. We're proud to be a Glassdoor's Best Place to Work Recipient for 2024, and we're looking for talented individuals to join our team.Job SummaryWe're seeking a Customer Service Representative to...


  • West Lafayette, Indiana, United States Purdue University Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "At Purdue University, we're seeking a highly skilled and productive individual to serve as the first point of contact for students, parents, alumni, and campus partners. As a Customer Service Representative, you will be responsible for providing exceptional service, resolving inquiries, and...


  • West Lafayette, Indiana, United States Purdue Federal Credit Unio Full time

    About the RoleWe are seeking a highly skilled and customer-focused Contact Center Representative to join our team at Purdue Federal Credit Union. As a Contact Center Representative, you will be responsible for providing exceptional service to our members through various communication channels, including phone, video teller, online chat, and secured...


  • West Lafayette, Indiana, United States Crew Carwash Full time

    Job SummaryWe are seeking a friendly and enthusiastic Customer Service Representative to join our team at Crew Carwash. As a Part Time Night Crew Member, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesProvide excellent customer service and respond to customer...


  • West Lafayette, Indiana, United States Mindy Deno - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will play a vital role in building and maintaining strong relationships with our customers, providing them with exceptional service and support.ResponsibilitiesEstablish and maintain...


  • West Lafayette, Indiana, United States Crew Carwash Full time

    Job SummaryWe are seeking a friendly and enthusiastic Customer Service Representative to join our team at Crew Carwash. As a Part Time Night Crew Member, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesProvide excellent customer service and respond to customer...


  • Lafayette, Indiana, United States First Merchant's Bank Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at First Merchants Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet the current...


  • Lafayette, Indiana, United States Fivestarhyundaiofmacon Full time

    Customer Service Representative Job DescriptionFivestarhyundaiofmacon is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone, email, and live chat inquiries.Responsibilities:Answer customer calls and respond to...


  • West Lafayette, Indiana, United States White Lodging Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Hospitality Ambassador to join our team at White Lodging. As a key member of our staff, you will be responsible for providing exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesProvide Personalized Service: Engage with guests, anticipate their...


  • Lafayette, Indiana, United States Habegger Full time

    Customer Service Representative/Warehouse AssistantLafayette, INHabegger Corporation is seeking a responsible, organized, and customer service-oriented individual to fill the role of Customer Service Representative/Warehouse Assistant. As the face of Habegger, you will be responsible for customer order fulfillment and interfacing via phone, email, and in...


  • Lafayette, Indiana, United States Old Dominion Freight Full time

    Customer Service Representative - Evening ShiftJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Old Dominion Freight Line. As a key member of our service center, you will provide exceptional customer service and support to our internal and external customers.Responsibilities:Provide timely...


  • Lafayette, Indiana, United States Caliber Collision Centers Full time

    Customer Service RepresentativeAt Caliber Collision Centers, we're committed to providing exceptional customer service and restoring the rhythm of our customers' lives. As a Customer Service Representative, you'll play a vital role in delivering a world-class experience to our customers. Your primary responsibilities will include greeting and providing...


  • Lafayette, Indiana, United States Old Dominion Freight Full time

    Customer Service Representative - Evening ShiftOld Dominion Freight Line is currently recruiting for a Customer Service Representative to join our team. This role will provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment.Responsibilities:Answer...


  • Lafayette, Indiana, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers...


  • Lafayette, Indiana, United States Meijer Full time

    Customer Service Role at MeijerWe are seeking a skilled Customer Service Representative to join our team at Meijer. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences by providing product knowledge, efficient service, and a friendly attitude.Key Responsibilities:Provide customers with accurate product...


  • Lafayette, Indiana, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Domino's Greenbush St location.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using technology and Point of Sales SystemEnsure orders are organized and accurateMaintain a clean and welcoming store...


  • Lafayette, Indiana, United States Habegger Full time

    Job SummaryHabegger Corporation is seeking a highly responsible and organized Customer Service Representative/Warehouse Assistant to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through effective communication, order fulfillment, and warehouse duties.Key...


  • Lafayette, Indiana, United States Lafayette Volkswagen Full time

    We are seeking a highly skilled and organized Customer Service Representative to join our team at Lafayette Volkswagen Audi. As a key member of our front office team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Answer and direct customer calls, greet and receive visitors in a professional and...


  • West Lafayette, Indiana, United States Crew Carwash Full time

    About UsCrew Carwash is a dynamic and growing company that values its employees and customers. We are committed to providing excellent service and creating a positive work environment.Job SummaryWe are seeking a friendly and enthusiastic Customer Service Team Member to join our team. As a Customer Service Team Member, you will be responsible for providing...


  • Lafayette, Indiana, United States Old Dominion Freight Full time

    Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our team. This role will successfully provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment.Key Responsibilities:Provide exceptional customer service by...