Customer Service Representative, Bilingual
5 days ago
We are seeking a highly skilled and bilingual Contact Center Specialist to provide exceptional service to our members. As a key member of our team, you will be responsible for delivering fast, courteous, and accurate service in English and Spanish on the phone, explaining services, responding to problems, and directing calls to the appropriate area.
Key Responsibilities- Assist members with phone requests, answer questions about products and services, and provide a quality member service experience.
- Process transactions, address and resolve member problems, inquiries, or complaints, and refer problems to supervisor as needed.
- Identify opportunities to cross-sell products or services to members.
- Review member documents and processes to ensure compliance with federal regulations, organizational policies, and procedures.
- Act as liaison between members and appropriate departments.
- Maintain member account information in the system.
We are looking for a candidate with one to three years of similar or related experience, a high school education or GED, and the ability to read, write, and speak English and Spanish. Effective communication with contacts inside and outside the organization is essential, and fostering relationships with other entities is necessary. The role requires a significant level of emotional intelligence and proficiency in Microsoft Office software.
Please note that this job description is not a complete statement of all the position's duties and responsibilities.
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