Customer Service Representative

1 week ago

Oxon Hill, Maryland, United States SP+ Full time
Job Title: Customer Service Representative

At SP+, we are driven by our promise to make every moment matter for a world on the go. As a Customer Service Representative, you will play a crucial role in ensuring our customers have a seamless parking experience.

Responsibilities:
  • Ensure customers have a seamless parking experience and facilitate the expedient flow of traffic through the facility
  • Assist customers in making payment to fully automated revenue control equipment
  • Go above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise
  • Assist in the management of the day-to-day activities of the assigned location
  • Monitor parkers in pay-in lanes
  • Make every customer interaction a moment that matters through friendly and professional conduct
  • Willing to assist customers that have forgotten where they parked their vehicle
  • Perform other necessary functions as assigned
  • Conduct garage and facility audits as required by management
  • Count "bank" of revenue (if required) at beginning of shift to ensure starting total is correct
  • Make change (if required) for customers before transactions
  • Quote rates for parking services
  • Give directions to city locations and assist customers, ensuring they get where they are going quickly and easily
  • Resolve customer complaints independently or with the aid of a supervisor
  • Answer telephone in a prompt and courteous manner (if required)
  • Maintain cleanliness of facility and picks up trash in the surrounding area
  • Present themselves professionally (neat appearance and in uniform) at all times while at work
  • Arrive to work on time for scheduled shifts
  • Complete any other duties that may be assigned by the supervisor
Qualifications:
  • Education Required: High School Diploma or an equivalent combination of experience and education
  • Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology
  • Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs
  • License Requirement: A valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business

SP+ is an equal opportunity employer committed to diversity and inclusion. We do not tolerate harassment or retaliation against any employee or applicant based on their characteristics or because they exercised their EEO rights.

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