Customer Service Representative Plumbing Services
7 days ago
We are a reputable plumbing and HVAC services company based in Oxon Hill, MD, USA. Since 1987, we have been providing top-notch services to residential and commercial customers. Our team takes pride in delivering exceptional results and building long-lasting relationships with our clients.
Job DescriptionWe are seeking a driven and customer-focused Customer Service Representative to join our team. As a CSR, you will be the voice of our company, providing superb customer service to our clients and helping to keep our plumbing office running smoothly.
Your primary responsibilities will include:
- Converting calls into booked service appointments
- Resolving customer issues
- Maintaining and updating the customer database with accurate information
You must have a positive and friendly disposition, excellent communication skills, and the ability to work in a fast-paced environment. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply.
RequirementsTo be successful in this role, you will need:
- At least 2 years of experience in a customer service role
- An interest in sales and a willingness to learn
- Computer proficiency and the ability to learn new software
We offer a competitive pay rate of $14.00 an hour, as well as exceptional benefits and perks, including medical and life insurance, short- and long-term disability, a 401(k) Plan with a 4% company match, and a commission program.
What We OfferAt Real Plumbers, we value our employees and offer a range of benefits and perks to support their well-being and success. These include:
- Medical and life insurance
- Short- and long-term disability
- A 401(k) Plan with a 4% company match
- A commission program
We are committed to creating a positive and supportive work environment that allows our employees to thrive and grow. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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