Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agency, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
- Establish and maintain strong relationships with customers through regular communication and follow-up.
- Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-centric approach to educate clients about insurance options and provide personalized recommendations.
- Maintain a high level of productivity and work ethic, with a commitment to success and customer satisfaction.
- A competitive salary, including a base salary and bonus potential.
- A comprehensive 401(k) retirement plan.
- Medical option available.
- 6 paid holidays.
- Up to 4 weeks of paid vacation.
- Valuable experience and opportunities for growth and advancement within our agency.
- Excellent interpersonal and communication skills, both written and verbal.
- A people-oriented approach, with a focus on building strong relationships with customers.
- Strong organizational and time management skills.
- Self-motivation and a proactive approach to problem-solving.
- Attention to detail and a commitment to accuracy.
- Able to learn and adapt to new computer systems and technologies.
- Able to work effectively in a team environment and prioritize multiple tasks.
- Able to provide timely and thorough activity reports to management.
- A Property & Casualty license (must be able to obtain) and a Life and Health license (must be able to obtain).
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education.
We are a successful and growing State Farm Agency, committed to providing exceptional service and support to our clients. If you are a motivated and customer-focused individual who is looking for a rewarding career with opportunities for growth and advancement, we encourage you to apply.
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