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Guest Advocate, General Merchandise, Inbound Specialist

1 month ago

Arlington, Virginia, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide. We're an iconic brand and one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life. We care for our communities, invest in the places we live, work, and play, and prioritize relationships, fuel, and develop talent. Our core values are ingrained in who we are, what we value, and how we work.

Job Summary

We're seeking a Guest Advocate, General Merchandise, Inbound to join our team. As a Guest Advocate, you'll be responsible for creating a welcoming experience for our guests, observing to quickly understand their needs, and engaging with them in a genuine way. You'll be knowledgeable about our tools, products, and services, and use that knowledge to solve issues and improve the guest experience. You'll also work in all departments to ensure sales floors are full, zoned, and in stock for guests.

Responsibilities
  • Create a welcoming experience for guests
  • Observe and engage with guests to understand their needs
  • Be knowledgeable about our tools, products, and services
  • Work in all departments to ensure sales floors are full, zoned, and in stock
  • Push and stock product to sales floors
  • Execute adjacency changes, transitions, revisions, and sales plans for all departments
  • Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments
  • Complete scans and system audit functions to ensure inventory accuracy
  • Support execution of major transitions and ISM
  • Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable), and attending to spills throughout the store as needed
  • Accurately execute all pulls (i.e., daily Fills, out of stock, manual, and guest requests) and backstock product from all departments
  • Process all inbound deliveries (using the receive application) to ensure inventory accuracy
  • Complete all backroom daily and weekly audits
  • Operate power equipment only if certified
  • Maintain backroom organization and location accuracy and follow equipment guidelines
  • Follow processes accurately with attention to detail, monitor own progress, and accurately prioritize tasks
  • Demonstrate a culture of ethical conduct, safety, and compliance
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
  • Support guest services such as back-up cashier, order pick-up (OPU), and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
Requirements
  • Welcoming and helpful attitude toward guests and other team members
  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
  • Work both independently and with a team
  • Resolve guest questions quickly on the spot
  • Attention to detail and follow a multi-step process
  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
What We Offer

We offer competitive benefits, including financial and education assistance, well-being programs, and more. We're an equal opportunity employer and welcome applications from diverse candidates. If you have a disability and require assistance in the application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.