Senior Technical Product Manager

3 days ago


Fremont, California, United States Info Way Solutions Full time
About the Role

This is an exciting opportunity to join our team as a Senior Technical Product Manager, where you will be responsible for leading the development of our contact center capabilities, including digital customer engagement. You will work closely with cross-functional teams to deliver innovative and impactful solutions that drive meaningful value to our customers, partners, and employees.

Key Responsibilities
  • Develop and execute the product strategy for Caribou's contact center capabilities, aligning with our overall business objectives and growth targets.
  • Deeply understand all the input/output across the contact center to partner with stakeholders to define/refine metrics to measure the effectiveness, cost, and conversion rates of Caribou's contact center operations.
  • Drive continuous improvement through data-driven decision-making, analysis, experimentation, and iteration.
  • Leverage AI/client and digital powered contact methods to optimize for cost, efficiency, and conversion.
  • Lead cross-functional teams to deliver innovative and impactful solutions that drive meaningful value to our customers, partners, and employees.
Requirements
  • 5+ years of experience in product management or other relevant experience.
  • 4+ years of experience in the deployment of contact center services, preferably Five9 or other relevant technologies.
  • The ability to lead the development of product vision, strategy, roadmaps, and manage the end-to-end product development lifecycle.
  • Knowledge and understanding of the contact center landscape, inclusive of multi-channel and AI chat capabilities that can be used to power consumer lending experiences.
  • The ability to drive trade-offs and prioritization of initiatives, capabilities, and business cases with a variety of senior stakeholder groups.
About You

We want to hear from you if you love thinking about how data and seamless customer experiences can transform industries. You will be a key member of our product team, working closely with cross-functional teams to deliver innovative and impactful solutions that drive meaningful value to our customers, partners, and employees.

What We Offer
  • Competitive compensation: $150-185k.
  • Equity options.
  • 401k savings program.
  • Generous paid time off, including flexible time off and 100% paid parental leave.
  • Robust wellness benefits, including company-paid plans for health, dental, vision, mental health, disability, and basic life insurance.
  • Optional benefits to suit your individual circumstances, such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
  • Up to $1,000 per year for eligible professional development expenses.
Our Core Values

We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.

  • Give a damn. What we're doing matters. We show up determined to deliver results, and we love it.
  • Velocity. We're intentional about where we're going and we race towards it.
  • Make the assist. We have diverse strengths. We offer and ask for help so we all win.


  • Fremont, California, United States Info Way Solutions Full time

    Job Title: Senior Technical Product ManagerWe are seeking a highly skilled Senior Technical Product Manager to join our team at Info Way Solutions. As a key member of our product development team, you will be responsible for leading the development of product vision, strategy, and roadmaps, as well as managing the end-to-end product development lifecycle.Key...


  • Fremont, California, United States Info Way Solutions Full time

    Job Title: Senior Technical Product ManagerWe are seeking a highly skilled Senior Technical Product Manager to join our team at Info Way Solutions. As a key member of our product development team, you will be responsible for leading the development of product vision, strategy, and roadmaps, as well as managing the end-to-end product development lifecycle.Key...


  • Fremont, California, United States Info Way Solutions Full time

    Sr. Technical Product ManagerWe are seeking a highly skilled Sr. Technical Product Manager to lead the development of our product vision, strategy, and roadmaps. The ideal candidate will have 5+ years of experience in product management and 4+ years of experience in deploying contact center services, preferably Five9 or other relevant technologies.Product...


  • Fremont, California, United States Info Way Solutions Full time

    Sr. Technical Product ManagerWe are seeking a highly skilled Sr. Technical Product Manager to join our team at Info Way Solutions. The ideal candidate will have a strong background in product management and a passion for leading the development of product vision, strategy, and roadmaps.Key Responsibilities:Develop and execute product vision, strategy, and...


  • Fremont, California, United States Info Way Solutions Full time

    About the RoleThis is a unique opportunity to join Info Way Solutions as a Technical Product Manager for Contact Center Solutions. As a key member of our product team, you will be responsible for driving the product vision for customer experience, leveraging your expertise in contact center services, AI-powered tools, and digital customer engagement.Our...


  • Fremont, California, United States Info Way Solutions Full time

    About the RoleThis is an exciting opportunity to join our team as a Senior Technical Product Manager, where you will be responsible for leading the development of our contact center capabilities, including digital customer engagement. You will work closely with cross-functional teams to deliver innovative and impactful solutions that drive meaningful value...


  • Fremont, California, United States Info Way Solutions Full time

    Job DescriptionWe are seeking a highly skilled Senior Product Manager to join our team at Info Way Solutions, LLC. As a key member of our product development team, you will be responsible for developing and enhancing our products to meet the evolving needs of our customers.Key ResponsibilitiesDevelop and manage product roadmaps to align with business and...


  • Fremont, California, United States Phihong Full time

    Job Summary:Phihong is seeking a highly skilled Senior Technical Manager to lead our engineering team in technical management of key customer accounts. The ideal candidate will have a strong background in engineering and experience in managing technical teams.Key Responsibilities:Coordinating engineering group functions including design concepts, prototype...


  • Fremont, California, United States Info Way Solutions Full time

    Job Title: Senior Technical Project ManagerWe are seeking a highly skilled Senior Technical Project Manager to join our team at Info Way Solutions. The successful candidate will be responsible for leading technical projects, ensuring timely delivery, and providing exceptional support to our clients.Key Responsibilities:Lead technical projects from initiation...


  • Fremont, California, United States Info Way Solutions Full time

    Job DescriptionWe are seeking a highly skilled Senior Product Management Leader to join our team at Info Way Solutions, LLC. As a key member of our product development team, you will be responsible for developing and enhancing our products to meet the evolving needs of our customers.Key Responsibilities:Develop and manage product roadmaps to align business...


  • Fremont, California, United States Hyve Solutions Full time

    Job Title: Technical Operations ManagerHyve Solutions is seeking a highly skilled Technical Operations Manager to join our team. As a key member of our operations team, you will be responsible for leading and managing a team of operators to build quality products, drive continuous improvement plans, and resolve technical issues quickly.Key...


  • Fremont, California, United States Moximed Full time

    Job Title: Senior Product ManagerWe are seeking a highly skilled Senior Product Manager to join our commercial team at Moximed. As a key member of our team, you will be responsible for developing and growing a new opportunity in the orthopedics space.Key Responsibilities:Develop and execute market development strategies to achieve surgeon and patient...


  • Fremont, California, United States Moximed Full time

    Job Title: Senior Product ManagerThe Senior Product Manager will play a key role in the commercial team, driving initiatives to develop and grow a new opportunity in the orthopedics space. This individual will be responsible for market development and downstream marketing activities, touching multiple elements of the sales cycle, including customer...


  • Fremont, California, United States Tesla Full time

    Job Title: Senior Technical Program Manager, Cell EngineeringCutting-edge battery technology is at the heart of Tesla's business, and our in-house cell team is seeking a highly motivated Technical Program Manager to lead cell programs from conceptual design through mass production.Key Responsibilities:Lead cross-functional teams to ensure successful launches...


  • Fremont, California, United States Air Liquide Full time

    Join Air Liquide's Team as a Senior Global Product ManagerWe are seeking a highly skilled and experienced Senior Global Product Manager to lead our product strategy and development efforts. As a key member of our team, you will be responsible for driving the commercialization of our products, ensuring their quality and consistency, and collaborating with...


  • Fremont, California, United States Abbott Full time

    Job Title:Technical Program ManagerJob Summary:Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. We are seeking a skilled...


  • Fremont, California, United States Tesla Full time

    Job Title: Senior Technical Program Manager, Cell EngineeringCutting-edge battery technology is at the heart of Tesla's business, and our in-house cell team is seeking a highly motivated Technical Program Manager to lead cell programs from conceptual design through mass production. This role requires deep familiarity with lithium-ion cell design, a passion...


  • Fremont, California, United States Hyve Solutions Full time

    About the RoleWe are seeking a seasoned Senior Product Marketing Manager to spearhead strategic initiatives in the dynamic hyperscale and CSP markets. In this role, you will orchestrate and execute innovative product management and marketing strategies, collaborating cross-functionally with technology, engineering, sales, and field leaders to champion our...


  • Fremont, California, United States Foxit Software, Inc Full time

    Join Foxit Software, Inc. as a Senior Technical Support EngineerWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Foxit Software, Inc. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our customers, ensuring their satisfaction with our products and...


  • Fremont, California, United States Lam Research Full time

    Job SummaryWe are seeking a highly skilled Technical Program Manager to join our team at Lam Research. As a Technical Program Manager, you will be responsible for leading cross-functional teams through successful project execution, blending technical excellence with strategic planning to deliver new or upgraded products.Key Responsibilities• Review...