Senior Technical Product Manager

3 weeks ago


Fremont, California, United States Info Way Solutions Full time

About the Role

This is a senior-level position that requires a solid understanding of the contact center landscape, including contact center as a service providers, omni-channel capabilities, and trends in customer experience.

The ideal candidate will have strong product management fundamentals and leadership skills, with the ability to lead the development of product vision, strategy, roadmaps, and manage the end-to-end product development lifecycle.

Key responsibilities include developing and executing the product strategy for Caribou's contact center capabilities, aligning with Caribou's overall business objectives and growth targets.

The successful candidate will also have the ability to drive trade-offs and prioritization of initiatives, capabilities, and business cases with a variety of senior stakeholder groups.

Additionally, the role requires superb verbal and written communication skills, with demonstrated experience engaging and influencing executives and evangelizing to stakeholders.

About You

We are looking for a highly experienced product manager with a strong background in contact center services, preferably Five9 or other relevant technologies.

The ideal candidate will have 5+ years of experience in product management or other relevant experience, with a proven track record of delivering successful products and services.

The role can be based out of Caribou offices in Washington, DC and Denver, CO, or remotely from a state where Caribou operates.

Our compensation and benefits package includes competitive compensation, equity options, 401k savings program, generous paid time off, and robust wellness benefits.

Our Core Values

We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.

Give a damn. What we're doing matters. We show up determined to deliver results, and we love it.

Velocity. We're intentional about where we're going and we race towards it.

Make the assist. We have diverse strengths. We offer and ask for help so we all win.



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