Fitness Operations Assistant
4 weeks ago
The Assistant Manager will play a key role in ensuring the success of our gym operations, providing an exceptional member experience, and driving business growth. This is an exciting opportunity to join a dynamic team and contribute to the growth of Planet Fitness.
Key Responsibilities- Assist in recruiting, hiring, training, and developing a high-performing staff of Member Service Representatives, Trainers, and Custodians.
- Maintain a welcoming atmosphere for members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
- Provide backup support to the Club Manager as needed and assist with staff management.
- Schedule and supervise staff, ensuring seamless day-to-day operations.
- Oversee member service, ensuring staff provides a superior customer experience at all times.
- Resolve or escalate employee issues or concerns.
- Assist with front desk activities, including answering phones, checking members into the system, and facilitating member requests.
- Oversee cleanliness and maintenance of the facility and assist with ordering supplies within budget.
- Track statistics and reports, providing valuable insights to drive business growth.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy, and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic, and energetic.
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
All staff will receive a free Black Card membership. As a Core Development and Management employee, you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits include medical options, dental, vision, flexible spending accounts, and a 401(k) with company contribution.
Compensation$18.00 - $19.00 per hour
About Planet FitnessPlanet Fitness is a leading fitness center franchise with over 2,000 locations across the United States, Canada, and internationally. We are committed to providing an affordable, high-quality fitness experience that enhances people's lives. Our Judgement Free Zone philosophy sets us apart, and we are seeking talented individuals to join our team and help shape the future of our brand.
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