Service Delivery Manager

6 days ago


San Antonio, Texas, United States Miner Corp Full time
Job Summary

The Operations Manager will be responsible for overseeing all aspects of operations and service delivery, as well as the overall financial performance of the self-perform service branch across the assigned territory.

This position reports to a Director of Operations and is responsible for managing a team of service personnel.

Key Responsibilities
  • Communications and Team Management
    • Communicate job expectations, plans, and results to team members.
    • Prioritize repairs and make quick decisions to ensure efficient service delivery.
  • Customer Service and Quality
    • Work with staff to reduce customer downtime and maintain high standards of quality customer repairs and service.
    • Develop a culture of safety that meets or exceeds company standards.
  • Recruitment and Training
    • Recruit and train high-quality technicians to meet business needs.
  • Process Improvement and Problem-Solving
    • Initiate, coordinate, monitor, and enforce systems, policies, and procedures.
    • Resolve personnel and service problems by analyzing data, investigating issues, identifying solutions, and recommending action.
  • Leadership and Collaboration
    • Initiate and foster a spirit of cooperation and teamwork within and between departments.
    • Answer questions and respond to requests from internal and external customers.
  • Facilities and Safety
    • Maintain a safe, clean, and organized work environment by educating and directing personnel on the use of all control points, equipment, and resources.
  • Professional Development
    • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
Requirements
  • Experience and Skills
    • Experience managing service personnel.
    • Strong management skills.
    • Excellent interpersonal skills and a collaborative management style.
    • Excellent verbal, analytical, organizational, writing, and presentation skills.
    • Proven ability to thrive in a fast-paced, technology-driven service environment.
    • Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
    • Extensive skills in Microsoft Office Products.
  • Education and Certifications
    • High School Diploma or GED required; Associates degree or higher, preferred.
  • Physical Demands
    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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