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IT Project Delivery Manager

2 months ago

San Antonio, Texas, United States Aldridge Full time
Job Description

Company Overview

Aldridge is a leading IT managed services provider with a mission to empower businesses to leverage technology to drive strategic growth and success. We strive to understand our clients' objectives, providing them with the right technology and expertise to support their vision. With 40 years of experience, we've helped businesses work smarter with technology.

Mission Statement

We are seeking a highly skilled and experienced Manager of Professional Services to join our team. As an IT project delivery manager, you will be responsible for overseeing the successful planning, execution, and delivery of IT projects within our organization. If you have a strong background in IT project management, exceptional leadership skills, and a proven track record of delivering quality complex IT projects on time and within budget, we want to hear from you.

Key Responsibilities:

  • Meet key performance indicators (KPIs) for revenue growth, timely delivery, and client satisfaction.
  • Ensure our delivery enhances the client's technical experience.
  • Ensure client satisfaction with project delivery.
  • Deliver projects on budget and on time.
  • Drive project delivery efficiency improvement.
  • Complete scope-of-work (project estimate) responses within agreed time frames.

Requirements:

  • Strong proficiency in end-customer communication skills, including organizing and efficiently conducting meetings; strong listening and clarity skills; strong and clear correspondence style; tracking and clearly reporting progress; raising and addressing issues appropriately.
  • Ability to hold both engineers and clients accountable to the success of the projects.
  • Aptitude with project management software, tools, and concepts.
  • Aptitude with desktop communication and videoconferencing tools.
  • Team-leader approach, enthusiastically accountable and able to help others to be the same and recognize and address deviation from it.
  • Proficiency in creating and refining written technical process materials, including scopes of work.
  • Familiarity with the general concepts and challenges of IT implementation.
  • Ability to recognize presumptions, prerequisites, risks, and blocking issues when they occur in specifications and execution and escalate or mediate them appropriately.