Bilingual Customer Support Specialist
2 weeks ago
Elevate your career with Quantum Electronic Payments, a leading provider in financial technology solutions. We are dedicated to assisting business owners in reducing expenses, increasing revenue, and enhancing their overall quality of life. As our company continues to expand rapidly, we are on the lookout for results-oriented professionals with experience in inside sales.
We are currently in search of a Technical Support Advisor who will play a crucial role in the deployment and technical assistance for hardware and payment processing systems. This individual will be tasked with the coding, configuration, and training related to terminals and payment gateways.
Key Responsibilities:- Ensure the complete deployment, implementation, and functionality of hardware and payment gateways.
- Set up and troubleshoot Point of Sale (POS) systems, software, payment gateways, and various credit card processing applications.
- Download, configure, and resolve issues with credit card processing hardware, including terminals, pin pads, and card readers.
- Maintain an accurate inventory of hardware.
- Coordinate with merchant support and collaborate with other departments as needed.
- Minimum of one year of experience in Merchant Services is preferred.
- Exceptional verbal, written, and interpersonal communication skills.
- Self-motivated with a strong drive for success.
- Demonstrated work ethic and self-discipline.
- Proficient in Microsoft Office and comfortable with technology.
- Must possess a clean driving record, as travel to merchant locations for equipment installation may be required.
- Bilingual proficiency is required (Spanish, Mandarin, or Korean).
This position offers quarterly profit-sharing bonuses as part of a comprehensive compensation package, alongside a full range of medical, dental, retirement planning, and other benefits.
- Base hourly rate: $21.00/hr
- Annualized salary range including bonuses and benefits: $50,157 - $60,141
- Awarded Top Workplace of Orange County by the OC Register.
- Flexible Paid Time Off (PTO).
- Modern, open-concept workspace featuring stand-up desks, balance boards, and stationary bikes.
- Engaging work culture that promotes both hard work and enjoyment.
- Regular social events, including monthly beer socials and BBQs.
- Commitment to internal promotions and career growth.
- Comprehensive benefits package including medical, dental, vision, acupuncture, and chiropractic care.
- 401k Safe Harbor plan with 100% employer match, processed semi-monthly, up to 4%.
- Quarterly profit-sharing opportunities.
- Regular sanitization and disinfection protocols in place.
- Air scrubbers installed to eliminate airborne pathogens.
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