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Retail Sales Consultant at Xfinity

2 months ago

Fort Collins, Colorado, United States Comcast Full time
Company Overview
Comcast is a leader in the media and technology sectors, dedicated to driving innovation and delivering exceptional entertainment and online experiences. As a Fortune 50 company, we are committed to creating diverse career opportunities across various locations and disciplines.

Position Summary
$22.74+ Hourly (Base Rate of $15.05 + Targeted Commission)
$1500 Signing Bonus (subject to terms and exclusions), Uncapped Commission, 4-Day Work Week, Day One Benefits, Courtesy TV & Internet

Key Responsibilities:
- Engage directly with customers in a retail environment, assessing their product needs and providing tailored recommendations.
- Deliver outstanding customer service during all interactions.
- Assist customers in understanding their account statements and facilitate bill payments in-store.
- Resolve customer inquiries, upgrade services, and process requests efficiently.
- Maintain an expert-level understanding of Comcast's products and services.
- Stay informed about competitive offerings and maintain detailed product knowledge.
- Foster a fun and competitive atmosphere within the team.

What We Offer:
If you are passionate about technology, eager to learn, and thrive in a customer-centric culture, this role presents an exciting opportunity for career growth without limits.

Employee Expectations:
- Embrace our Operating Principles as guidelines for your work.
- Prioritize the customer experience by thinking and acting in their best interest.
- Be enthusiastic learners and advocates of our technology.
- Collaborate effectively to achieve team goals.
- Contribute actively to the Net Promoter System.
- Drive results and foster growth.
- Promote inclusion and diversity in the workplace.
- Uphold ethical standards for colleagues, customers, investors, and communities.

Qualifications:
- High School Diploma or equivalent required.
- Typically requires 2-5 years of relevant experience; preference for those with consumer electronics or wireless retail sales experience.
- Flexibility to work evenings, weekends, and holidays.
- Consistent and punctual attendance is essential.
- Ability to lift and carry 25-pound boxes and to stand and move about the store frequently.

Benefits:
Comcast offers a comprehensive benefits package, ensuring support when it matters most.
- Day-One benefits including Medical, Dental, and Vision coverage.
- Comcast XFINITY courtesy services.
- Discounted tickets to Universal Resorts.
- Paid Parental Leave.
- Tuition reimbursement up to $8,000.
- Paid Time Off and a 401K Savings Plan.

Disclaimer:
This information is intended to convey the general nature and level of work performed by employees in this role. Comcast is an EOE/Veterans/Disabled/LGBT employer. We are committed to providing reasonable accommodations for individuals with disabilities during the job application or interview process.