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Guest Experience Specialist

2 months ago

Racine, Wisconsin, United States Aimbridge Hospitality Full time

Aimbridge Hospitality is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.

Key Responsibilities:

  • Register guests and process check-in and check-out procedures
  • Provide accurate and timely information to guests regarding hotel services and amenities
  • Respond to guest inquiries and resolve any issues in a professional and courteous manner
  • Process payments and handle guest accounts
  • Collaborate with other hotel departments to ensure a high level of guest satisfaction

Requirements:

  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work in a fast-paced environment and multitask
  • Excellent communication and problem-solving skills
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment