Guest Services Associate

4 weeks ago


Racine, Wisconsin, United States My Place Hotels Full time
Guest Services Representative

My Place Hotels is seeking a highly motivated and detail-oriented Guest Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences from reservation to check-out.

Key Responsibilities:
  • Guest Interaction: Welcome and greet guests with a warm and friendly demeanor, efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, and amenities.
  • Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, and services.
  • Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
  • Financial Transactions: Complete credit card authorizations, accurately handle cash transactions, and provide change for guests.
  • Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date.
  • Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, and ensure outside lighting is functioning properly.
  • Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
  • Cleaning: Assist with cleaning tasks, such as laundry, cleaning and sanitizing common areas, and stocking supplies.
  • Support Services: Deliver additional guest supplies, issue and track master keys and key cards, and assist with housekeeping tasks as needed.
Requirements:
  • Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.
  • Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.
  • Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.
  • Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.
  • Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.
Benefits:
  • Starting at $15 and up.
  • Monthly Bonus Potential.
  • Flexible Scheduling.
  • Direct Deposit.
  • Cross-Training.
  • Growth Potential.


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