Customer Experience Ambassador

2 weeks ago


Racine, Wisconsin, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. As a key member of our team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience at our fitness clubs.

Key Responsibilities
  • Customer Service: Provide a superior level of customer service to members, prospective members, and guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Handle all front desk activities, including checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Account Management: Facilitate updates to member accounts, ensuring accurate and up-to-date information.
  • Club Maintenance: Assist in maintaining the cleanliness and organization of the club, ensuring a safe and welcoming environment for members and guests.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles, preferably in a fitness or health-related industry.
  • Basic Computer Proficiency: Ability to navigate our club management system and other software applications.
  • Passion for Fitness and Health: A genuine interest in fitness and health, with a desire to help others achieve their wellness goals.
  • Positive Attitude: A friendly, approachable, and positive demeanor, with excellent communication and interpersonal skills.
  • Punctuality and Reliability: Ability to work a variety of shifts, including evenings and weekends, with a strong commitment to punctuality and reliability.
What We Offer
  • Competitive Compensation: A competitive hourly rate of $8.00.
  • Opportunities for Advancement: Opportunities for career growth and professional development within our company.
  • Fun and Supportive Work Environment: A dynamic and supportive work environment, with a focus on teamwork and collaboration.

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