Customer Experience Associate

3 weeks ago


Racine, Wisconsin, United States VASA Fitness Full time
Member Experience Specialist

VASA Fitness is seeking a highly motivated and customer-focused Member Experience Specialist to join our team. As a key member of our team, you will be responsible for delivering exceptional experiences to our members and guests, ensuring a positive and memorable visit every time.

Key Responsibilities:
  • Provide exceptional customer service, greeting members and guests with a smile and ensuring their needs are met.
  • Be knowledgeable about our membership plans, pricing, amenities, and class formats, and be able to communicate this information effectively to members and guests.
  • Organize equipment, maintain a clean and safe environment, and ensure that our club is always sparkling clean.
  • Collaborate with the team to implement ideas and improve the member experience.
  • Execute daily responsibilities to VASA's high standards, including guest and member check-in processes, daily cleaning, and restocking merchandise.
What We Offer:
  • A competitive benefits package, including healthcare benefits, 401k options, and two complimentary gym memberships.
  • A fun and supportive work environment, with a passionate and united team.
  • Opportunities for growth and development, with a focus on creating a great first impression of VASA Fitness.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of fitness industry trends and best practices.
  • Ability to work a flexible schedule, including evenings and weekends.


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