Tax Preparation Ambassador

Are you passionate about providing exceptional customer service and driving business growth? We are seeking a highly skilled and motivated Tax Preparation Ambassador to join our team at Jackson Hewitt - 1004.

We are looking for an experienced Client Engagement Specialist to support our clients during periods of high demand. As a Tax Preparation Ambassador, you will be the face of our brand, interacting with potential and existing clients, and creating interest in making tax preparation appointments.

This is a seasonal role that requires a strong understanding of our services and products, as well as excellent communication and interpersonal skills. You will work closely with our Tax Preparers to ensure seamless client experiences and foster a positive and efficient environment.

Main Responsibilities:

• Greet all potential clients in a friendly and professional manner
• Engage in conversation with potential clients to share information about Jackson Hewitt's services, products, and promotions
• Offer promotional items to potential clients by walking the store floor or marketing to other local businesses near storefronts
• Assist with scheduling tax preparation appointments
• Monitor client flow at the location and keep clients engaged during periods of wait time
• Monitor client activity and take initiative to answer phones or assist with check distribution by following established procedures when Tax Preparers are with other clients

Requirements:

• Good interpersonal and communication skills
• Customer service or sales experience preferred
• High School Diploma/GED or equivalent related business experience
• Reliable transportation and a valid driver's license and insurance preferred

The estimated salary for this role is $35,000-$45,000 per year, depending on experience and qualifications. This is a competitive offer, considering the location and industry standards.

At Jackson Hewitt - 1004, we pride ourselves on providing an invaluable service to our clients. Our mission is to guide our clients through the tax codes, rules, and processes with integrity, quality, and consistency. We strive to create a positive and efficient client experience, making us the go-to choice for tax preparation and consultation services.