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Loan Processing Coordinator

2 months ago

Itasca, Illinois, United States ITASCA BANK & TRUST Company Full time
Become a Part of Itasca Bank & Trust Co.

At Itasca Bank, we pride ourselves on being a community-centric financial institution with a legacy spanning over 75 years. Our team members are integral to our mission of delivering exceptional service to our clients and the communities we serve. We have consistently been recognized as a top choice by our local community, underscoring our commitment to quality and excellence.

Position Overview

We are in search of a dedicated individual to fill the role of Loan Processing Coordinator. This position involves assisting customers, addressing inquiries, and ensuring a high level of customer satisfaction. You will also engage in administrative tasks, manage incoming communications, and prioritize the needs of our clients.

Key Responsibilities
  • Greet and guide customers effectively
  • Manage incoming calls and correspondence
  • Process mail and organize deliveries
  • Attend to customer requests attentively
  • Provide detailed information regarding banking products
  • Update client insurance records
  • Conduct account verifications
  • Support loan processing staff
  • Follow up on customer inquiries diligently
  • Maintain a high level of security awareness
  • Comply with established policies and procedures
  • Troubleshoot and resolve technical issues
  • Accept constructive feedback for continuous improvement
Qualifications
  • 2-3 years of experience in customer service
  • 1 year of experience in administrative support and data entry
  • High School Diploma or equivalent
  • Strong communication skills
  • Proficient in Microsoft Office Suite
  • Ability to maintain professionalism in high-pressure situations
  • Flexible availability

Itasca Bank & Trust Co. is an Equal Opportunity Employer that values diversity within our workforce. We invite you to join us in enhancing our communities and fostering a positive work environment.