Customer Service Representative
3 days ago
Avoid Uncertainty and Deliver Results
As a Front Desk Agent at Hampton Inn & Suites, you will be responsible for delivering exceptional customer service while working independently and as part of a team. Your duties will include checking guests in and out, finishing daily checklists, logging guest mail and faxes, and informing guests about hotel services, directions, room rates, and amenities. You will also assist in blocking reservations and cancellations, and use your problem-solving skills to resolve guest issues efficiently.
Key Performance Indicators
Some of your key performance indicators will include:
- Guest satisfaction ratings
- Transaction accuracy
- Productivity and efficiency
- Teamwork and collaboration
What We Offer
We offer a competitive salary range of $45,000 - $65,000 per year, based on experience. Benefits include health insurance, dental insurance, vision insurance, 401k with a match, paid vacations, and a monthly bonus. We also provide opportunities for professional growth and development.
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